ServiceNow Architect

NAM Info Inc; Bengaluru Urban; Hybrid; INR 2,800,000 - 5,400,000; Full time

Job summary

NAM Info Inc. in Bangalore is seeking a ServiceNow Architect to act as the technical authority for enterprise ServiceNow implementations. You will lead complex designs, set architectural direction, and guide cross-functional teams. CMA certification and 8+ years in ITSM/enterprise architecture are highly valued.

The role is hybrid, with a focus on real estate-related ServiceNow projects, and requires strong communication to present technical concepts to stakeholders at all levels.

Qualifications

• 8+ years of IT service management and enterprise architecture experience.
• 5+ years hands-on experience implementing and customizing ServiceNow solutions.
• Experience with WSD and HSE modules desirable.
• Proven experience architecting complex, multi-instance ServiceNow environments.

Responsibilities

• Design and oversee enterprise-scale ServiceNow architectural solutions aligned with business objectives and roadmaps.
• Lead technical discovery sessions translating requirements into architectures.
• Collaborate with stakeholders to translate requirements into technical specs and communicate concepts clearly.
• Develop and maintain architectural standards, patterns, and governance for ServiceNow implementations.
• Design and oversee integrations between ServiceNow modules and other systems.
• Provide technical leadership and mentorship to development teams throughout the lifecycle.
• Establish and enforce development standards, coding practices, and change management procedures.
• Lead technical delivery across multiple concurrent ServiceNow projects with scalable architectures.
• Identify and mitigate technical risks to ensure secure, maintainable solutions.
• Advise leadership on platform capabilities and strategic roadmap planning.

Skills

ServiceNow Architecture

ITSM

CMDB

Agile/Scrum

Education

CMA certification

Tools

REST/SOAP APIs

Job description

Job Title: ServiceNow Architect

Work Location: Bangalore

Mode Of Work: Hybrid

Experience: 9+ Years

Notice Period: Immediate to Max 15 days

Mandatory Skills: ServiceNow Architecture, ITSM, CMDB

Number of Interview Rounds: 3 levels

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.

As an Architect you will be responsible for

• Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery
• Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures
• Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
• Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations
• Design and oversee integrations between ServiceNow modules and other systems
• Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges
• Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
• Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches
• Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable
• Advise leadership on strategic platform capabilities, technical direction, and roadmap planning
• This role requires a collaborative mindset and the ability to build strong relationships across teams
• Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus

What we are looking for

• ServiceNow Certified Master Architect (CMA) certification
• 8+ years of experience in IT service management and enterprise architecture
• 5+ years of hands-on experience implementing and customizing ServiceNow solutions
• Experience with WSD and HSE modules desirable
• Proven experience architecting complex, multi-instance ServiceNow environment
• Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
• Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
• Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
• Exceptional verbal and written communication skills, able to interact with all levels in the organization
• Comfortable with constantly evolving and changing priorities, enjoys new challenges
• Experience with business analysis or functional real estate knowledge in the professional services industry a plus