ServiceNow Analyst III

The Standard India; Bengaluru; Híbrido; INR 1.800.000 - 2.800.000; Jornada completa

Descripción de la vacante

The Standard India is seeking an experienced ServiceNow Developer to design, develop, configure, and improve AI-driven solutions on the ServiceNow platform. The role partners with service owners, product managers, and IT teams to deliver intelligent, scalable capabilities that leverage Now Assist, Virtual Agent, and Predictive Intelligence.

You will balance configuration and customization, prioritize out-of-the-box capabilities, and ensure maintainability and upgrade readiness while advancing

Formación

• 5+ years of hands-on ServiceNow development experience in a production environment.
• 2+ years working in Agile/SAFe using Jira or similar tools.
• 5+ years of Flow Designer experience in an enterprise environment.
• 2+ years deploying and managing Service Maps is preferred.
• ServiceNow CAD certification and CSA certification.

Responsabilidades

• Design and deliver AI-driven solutions on ServiceNow using scripting, Flow Designer, and low-code tools to automate workflows.
• Build intelligent service experiences including Service Catalog items and dynamic request forms with embedded automation.
• Develop and scale AI/ML use cases using Now Assist, Virtual Agent, Predictive Intelligence, and Platform Analytics.
• Embed AI and automation across CMDB, Incident, Problem, Change, and Request processes.
• Ensure solutions follow Now best practices, security standards, and platform governance.

Conocimientos

ServiceNow development

Flow Designer

Agile/SAFe

Jira

Service Maps

Educación

BE/B.Tech in software engineering / CS / IS

CAD (ServiceNow)

CSA (ServiceNow)

Herramientas

Jira

Service Maps

Flow Designer

Descripción del empleo

The next part of your journey is right around the corner — with Standard India A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The ServiceNow Developer is responsible for designing, developing, configuring, and continuously improving AI‑driven and automated solutions on the ServiceNow platform to meet evolving business and IT needs. This role partners closely with service owners, product managers, ITSM process owners, architects, and stakeholders to translate requirements into intelligent, scalable, and user‑centric capabilities that leverage ServiceNow’s native AI and automation features (e.g., Now Assist, Predictive Intelligence, Virtual Agent, Flow Designer). The ideal candidate combines strong hands‑on development expertise with a deep understanding of ServiceNow best practices, and a demonstrated ability to embed AI and automation into workflows to reduce manual effort, improve decision‑making, and accelerate service delivery. They balance configuration and customization while prioritizing out‑of‑the‑box capabilities, ensuring solutions are maintainable, upgrade‑ready, and optimized for continuous automation and operational efficiency. The ideal candidate has strong hands - on development experience, understands ServiceNow best practices, and can balance configuration and customization to deliver highquality solutions.

Key Responsibilities

• Design and deliver AI-driven solutions on ServiceNow, leveraging scripting (client & server), Flow Designer, and low‑code capabilities to automate end‑to‑end workflows and eliminate manual effort
• Build and optimize intelligent service experiences, including Service Catalog items and dynamic request forms with embedded automation, orchestration, and real-time integrations
• Develop and scale AI/ML use cases using Now Assist (GenAI), Virtual Agent, Predictive Intelligence, and Platform Analytics to enable self‑service, proactive operations, and data‑driven insights
• Embed AI and automation across core ITSM processes (CMDB, Service Mapping, Incident, Problem, Change, Request) to improve service reliability, reduce MTTR, and enhance operational visibility
• Ensure all solutions maximize out‑of‑the‑box AI and automation capabilities, adhering to ServiceNow best practices, security standards, and platform governance to maintain scalability and upgrade readiness
• Drive continuous improvement through Agile delivery, including testing and tuning AI models, monitoring automation outcomes, and supporting production with a focus on increasing automation maturity and adoption
• Ability to work on‑site in Bengaluru, India is a requirement of the role.
  

Mode of Working:

This role follows a hybrid work model, with a primary base in Bengaluru. While on‑site presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment.

Skills and Background You’ll Need

Education:

A B.E. / B.Tech. degree in software engineering, Computer Science, or Information Systems is required.

Experience Required Certifications

• 5+ years of hands‑on ServiceNow development experience in a production/enterprise environment
• 2+ years working in Agile/SAFe Agile using Jira or similar tools
• 5+ years as a Flow Designer experience, and proven delivery/production support in an enterprise environment.
• 2+ years deploying and managing Service Maps is preferred.
• ServiceNow Certified Application Developer (CAD)
• Certified System Administrator (CSA)

Preferred Certifications