ServiceNow Developer- Assist specialist

Tata Consultancy Services Limited

Pune District

On-site

INR 1,500,000 - 2,100,000

Full time

2 days ago

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Job summary

Tata Consultancy Services Limited is seeking a ServiceNow Developer to design, develop, and customize ServiceNow applications. You will implement workflows, catalogs, CMDB, and integrations with enterprise systems, while accelerating AI-enabled capabilities like Now Assist and AI-driven knowledge creation.

Responsibilities include platform governance, upgrades, and best practices, ensuring security and data governance across ITSM, CSM, HRSD, and platform workflows.

Qualifications

Strong experience in ServiceNow development and administration.
Expertise in ITSM, CMDB, and knowledge management.
Proficient with Flow Designer and App Engine Studio.
Experience building integrations via IntegrationHub, REST/SOAP APIs.
Hands-on with Now Assist, Generative AI within ServiceNow, and AI tools.

Responsibilities

Design, develop, configure, and customize ServiceNow apps and modules.
Develop workflows, UI Policies, Business Rules, Client Scripts, and Catalog Items.
Build custom apps using App Engine Studio and maintain catalogs/CMDB.
Configure ITSM, ITOM, ITAM, HRSD, CSM workflows and employee processes.
Implement AI features: Now Assist, Prompt Studio, AI search, and knowledge creation.

Skills

ServiceNow dev

Flow Designer

App Engine Studio

Knowledge Management

CMDB

Service Catalog

IntegrationHub

Virtual Agent

Performance Analytics

ITSM

Tools

REST APIs

SOAP APIs

MID Server

Azure

Salesforce

Job description

Role & responsibilities

ServiceNow Development

Design, develop, configure, and customize ServiceNow applications and modules.
Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.
Build and maintain custom applications using App Engine Studio.
Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required.
Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions.

Now Assist / Generative AI Capabilities

Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows.
Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation.
Enable AI-assisted ticket resolution and agent productivity enhancements.
Configure and maintain Prompt Studio, AI Search, and Generative AI workflows.
Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities.
Monitor AI performance, accuracy, governance, and compliance requirements.

Integrations & Automation

Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
Implement automation solutions using Flow Designer, Orchestration, and IntegrationHub spokes.
Integrate ServiceNow with enterprise applications such as Azure, Microsoft 365, SAP, Salesforce, monitoring tools, and identity platforms.

Platform Governance & Best Practices

Follow ServiceNow development standards and best practices.
Participate in instance upgrades, patching, testing, and release management activities.
Perform code reviews, troubleshooting, and performance optimization.
Document technical designs, configurations, and operational procedures.
Ensure security, compliance, and data governance standards are maintained.

Required Skills ServiceNow Platform