ServiceNow Developer

Huron; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Huron in Bengaluru, India is seeking a Senior ServiceNow Developer to design, build, and optimize ServiceNow solutions. The role focuses on Flow Designer, scripting, Service Portal, and CMDB/ITOM concepts, collaborating with global teams in an Agile setting.

You will own end-to-end delivery from requirements through testing and deployment, with emphasis on security, performance, and scalability. 3–5 years of hands-on SN development is preferred.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Hands-on ServiceNow development experience (Flow Designer, scripting, Service Portal, ACLs).
• Experience with ITOM/CMDB concepts and ITSM/HRSD/CSM modules.

Responsibilities

• Analyze requirements and translate them into scalable ServiceNow designs and deliverables (workflows/flows, integrations, portal experiences, reports).
• Build, maintain, and optimize Flow Designer flows with subflows, actions, approvals, notifications, and error handling.
• Develop and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions).
• Implement robust security and access patterns using roles, groups, and ACLs; ensure least-privilege access.
• Configure and customize Service Portal: pages, widgets, themes, branding; develop custom widgets using AngularJS.
• Configure data model elements such as tables, fields, forms, lists, dictionary entries, and related lists; ensure data quality and maintainability.
• Collaborate with QA for unit testing, defect fixes, and production support; participate in code reviews.
• Work with cross-functional/global teams in an Agile environment and contribute to continuous improvement of delivery practices.
• Build and support integrations using IntegrationHub/Spokes and APIs (REST/SOAP); include authentication patterns and error handling.
• Exposure to MID Server-based integrations is a plus; Now Assist/AI Agents exposure is a plus.

Skills

ServiceNow

Flow Designer

Scripting

Service Portal

Business Rules

ACLs

AngularJS

HTML/CSS

CMDB concepts

ITSM

ITOM

REST APIs

SOAP APIs

IntegrationHub

Education

Bachelor’s degree in Computer Science or related field

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

This role is based in Bengaluru, India, and will work with Software Development and Corporate IT, and practice resources based in the US and India.

Under limited direction, this individual will work closely with business analysts and team members to understand requirements and build technical solutions aligned with business and IT strategies. The ServiceNow Developer will configure and customize the ServiceNow platform with a strong focus on Flow Designer, scripting, Service Portal, Business Rules, and Access Controls (ACLs) to drive higher process maturity and efficiency.

Requirements

• Analyze requirements and translate them into scalable ServiceNow designs and deliverables (workflows/flows, integrations, portal experiences, and reports).
• Build, maintain, and optimize Flow Designer flows (including subflows, actions, approvals, notifications, and error handling) with strong debugging/troubleshooting capability.
• Develop and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions) following best practices and performance guidelines.
• Implement robust security and access patterns using roles, groups, and ACLs
• ensure least-privilege access and data segregation as required.
• Configure and customize Service Portal: pages, widgets, themes, and branding
• develop custom widgets using AngularJS where needed.
• Configure data model elements such as tables, fields, forms, lists, dictionary entries, and related lists
• ensure data quality and maintainability.
• Collaborate with QA for unit testing, defect fixes, and production support
• participate in code reviews and ensure quality, reusability, and documentation.
• Work with cross-functional/global teams in an Agile environment and contribute to continuous improvement of delivery practices.
• Build and support integrations using IntegrationHub/Spokes and APIs (REST/SOAP), including authentication patterns, error handling, and monitoring
• exposure to MID Server-based integrations is a plus.
• Must have: Hands-on experience building Service Portal experiences including custom widgets, pages, and themes
• strong HTML/CSS and AngularJS knowledge for widget development.
• Must have: Strong understanding of ServiceNow data model and CMDB concepts (tables/relationships, CI classes, identification & reconciliation fundamentals). Experience with ITOM Discovery/Service Mapping is a plus.
• Preferred: Exposure to AI features such as Now Assist / AI Agents (as applicable) and automation use cases.
• Own your work end-to-end: design, configuration/development, testing support, deployment readiness, and post-go-live support.
• Design solutions with performance, security, and future scalability in mind.
• Troubleshoot complex platform issues (flows, scripts, portal widgets, ACLs, Business Rules) in a dynamic Agile environment.
• Partner with QA and stakeholders for UAT support and remediation of issues.

Preferences

• Bachelor’s degree in Computer Science (or related field) with 3–5 years of relevant experience.
• 3–5 years of hands-on ServiceNow development experience (configuration
• customization).
• Deep technical understanding and hands-on expertise in Flow Designer, scripting, Service Portal, Business Rules, ACLs, and custom widget development.
• Integration expertise: Hands-on experience with ServiceNow integrations using REST/SOAP APIs and/or IntegrationHub (Spokes)
• understanding of authentication, data mapping/transformations, and troubleshooting.
• Hands-on working experience across ITSM, HRSD, and CSM modules (configuration and customization). Exposure to GRC, ITAM, ITOM/CMDB is a plus.
• Strong troubleshooting, communication, and documentation skills
• ability to work independently with minimal supervision.
• Experience collaborating with global teams across multiple geographies and time zones.

Position Level

Senior Analyst

Country

India