ServiceNow Developer

Anaptyss; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Anaptyss is seeking an experienced ServiceNow Developer to design, develop, customize, and optimize ServiceNow solutions with AI-powered automation. You will implement ITSM, ITOM, ITAM modules and build scalable integrations using Flow Designer, IntegrationHub, and App Engine Studio.

The ideal candidate will work on AI-driven features including Now Assist, AI Ops, and AI governance while collaborating with cross-functional teams to enhance IT operations and employee experiences.

Qualifications

• Design, develop, configure, and customize applications on the ServiceNow platform.
• Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
• Develop scalable solutions using Flow Designer, IntegrationHub, and Script Includes.
• Build custom applications using App Engine Studio.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
• Configure CMDB, Discovery, Service Mapping, Event Management, and SAM/HAM assets.
• Integrate with Azure, AWS, Active Directory, SCCM/MECM, Intune, VMware and third-party tools.
• Develop REST and SOAP integrations with external systems.
• Participate in code reviews and maintain development standards.
• Support platform upgrades and manage update sets.

Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform.
• Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
• Develop scalable solutions using Flow Designer, IntegrationHub, and Script Includes.
• Build custom applications using App Engine Studio.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
• Configure CMDB, Discovery, Service Mapping, Event Management, and Asset Management processes.
• Configure integrations with cloud and on-premise systems.
• Develop REST and SOAP integrations with external systems.
• Participate in code reviews and maintain development standards.
• Support platform upgrades and update sets.

Skills

Analytical skills

Communication

Agile/Scrum

Stakeholder management

Technical design

Tools

Flow Designer

IntegrationHub

App Engine Studio

CMDB

Discovery

Service Mapping

Event Management

SCCM/MECM

Intune

Active Directory

Jira

Splunk

Dynatrace

REST APIs

SOAP APIs

JSON

XML

OAuth

JWT

Job description

We are looking for an experienced ServiceNow Developer with strong expertise in

ITSM, ITOM, and ITAM modules, along with hands-on experience in ServiceNow AI

capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence,

and Agentic AI. The ideal candidate will design, develop, customize, and optimize

ServiceNow solutions while leveraging AI-powered automation to improve IT operations

and employee experiences.

Key Responsibilities

• Design, develop, configure, and customize applications on the ServiceNow platform.
• Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
• Develop scalable solutions using Flow Designer, IntegrationHub, and Script
• Includes.
• Build custom applications using App Engine Studio.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions,
• Script Includes, ACLs, and Notifications.
• Scripts, and Workflows.
• Configure CMDB, Discovery, Service Mapping, Event Management, and
• Implement Software Asset Management (SAM) and Hardware Asset
• Management (HAM).
• Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune,
• VMware, and third-party monitoring tools.
• Develop REST and SOAP integrations with external systems.
• Participate in code reviews and maintain development standards.
• Support platform upgrades and manage update sets.

AI & Automation Responsibilities

ServiceNow AI Ops

• Configure Event Management and Operational Intelligence.
• Implement Alert Correlation.
• Reduce alert noise using AI-powered correlation.
• Configure anomaly detection and predictive event analytics.

Now Assist

• Implement Now Assist for ITSM.
• Configure AI-generated incident summaries.
• Configure AI-powered case resolution.
• Enable AI-assisted virtual agents.

Agentic AI

• Design AI-powered autonomous workflows.
• Develop AI Agents capable of executing multi-step tasks.
• Configure AI orchestration using Flow Designer and IntegrationHub.
• Build AI-enabled employee self-service automation.
• Integrate external LLMs where applicable.
• Configure AI governance and approval workflows.

ServiceNow Modules

• ITSM
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Release Management
• ITOM
• CMDB
• Discovery
• Service Mapping
• Event Management
• Orchestration
• MID Server
• Software Asset Management (SAM Pro)
• Hardware Asset Management (HAM Pro)
• Asset Lifecycle Management
• Software Compliance
• License Optimization
• Contract Management

Development Skills

• Business Rules
• Client Scripts
• UI Actions
• Script Includes
• Glide APIs
• GlideRecord
• GlideAjax
• Scheduled Jobs
• Flow Designer
• Workflow Studio
• IntegrationHub
• Service Portal
• Employee Center
• Integration Experience
• REST APIs
• SOAP APIs
• JSON
• XML
• OAuth
• JWT
• AWS
• SCCM/MECM
• VMware
• Active Directory
• Jira
• Splunk
• Dynatrace

Programming Skills

• HTML
• CSS
• AngularJS
• Jelly
• SQL (preferred)
• PowerShell (preferred)
• Python (preferred)

AI & GenAI Skills

• Now Assist
• Virtual Agent
• AI Search
• AI Ops
• Generative AI
• Agentic AI
• Prompt Engineering
• LLM Integrations
• AI Governance
• Automation Engine

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS – ITSM
• ServiceNow CIS – ITOM
• ServiceNow CIS – ITAM
• ServiceNow Micro-Certification – Now Assist
• ServiceNow Certified AI Professional (preferred)

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in Agile/Scrum teams.
• Experience collaborating with architects and product owners.
• Strong documentation and technical design skills.