Senior Software Engineer– ServiceNow AI (ITRF)

ZEISS India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ZEISS India seeks a skilled ServiceNow professional to design, implement and operate AI-enabled ServiceNow solutions. You will work on Now Assist/Creator, Virtual Agent, and Predictive Intelligence, ensuring production-grade delivery and strong data privacy and security practices.

Ideal candidates have CAD certification, ITIL, and extensive experience in global enterprise environments, with ownership of end-to-end implementations and AI-enabled capabilities.

Qualifications

• Completed degree in Computer Science, Information Technology, Software Engineering, Data Science or equivalent.
• ServiceNow CAD preferred; relevant ServiceNow AI or implementation certs advantageous.
• ITIL Foundation and Agile/Scrum/DevOps experience advantageous.
• Extensive experience as Application Specialist or Business Analyst in a global enterprise.
• Proven experience designing, implementing and operating AI-enabled ServiceNow solutions.
• Strong experience in ServiceNow implementations as a developer with ownership.
• Experience in agile or hybrid delivery models with teamwork and ownership.

Skills

ServiceNow

AI-enabled automation

Prompt engineering

Agile/Scrum/DevOps

Communication coaching

Education

ServiceNow CAD

ITIL Foundation

Degree in CS/IT/SE/Data Science

Tools

Now Assist

Now Assist for Creator

Virtual Agent

Predictive Intelligence

AI Agents

ATF

Job description

• Practical experience implementing ServiceNow AI or intelligent automation capabilities, preferably Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence and in best case AI Agents.
• Solid experience with Service Catalog and IT Request Fulfillment, including request lifecycle, approvals, fulfillment flows, and Employee Center or Service Portal.
• Ability to design, build, test, secure, document and operate production-grade AI-enabled ServiceNow solutions rather than prototypes only.
• Working knowledge of prompt engineering, grounding, output evaluation, hallucination control, data quality, privacy, security and responsible AI practices.
• Hands-on experience with ATF and automated quality controls for ServiceNow configurations, flows, catalog solutions and custom development.
• Ability to identify high-value automation opportunities, challenge existing solutions and translate business needs into scalable, standard-oriented technical implementations.
• Strong coaching and communication skills with the ability to enable developers, testers, architects and Product Owners in a global team.
• Professional English and a builder mindset: curious, pragmatic, ownership-driven, comfortable experimenting and determined to turn emerging technology into reliable business value.

Education & Work Experience

• Completed degree in Computer Science, Information Technology, Software Engineering, Data Science or an equivalent qualification.
• ServiceNow Certified Application Developer (CAD) are preferred; relevant ServiceNow AI, implementation, or micro-certifications are advantageous.
• ITIL Foundation and practical experience in Agile/Scrum/DevOps delivery are advantageous.
• Extensive professional experience as a Application Specialist, Business Analyst or comparable role in a global enterprise environment.
• Proven experience in designing, implementing and operating ServiceNow solutions, ideally including AI-enabled capabilities.
• Strong experience in ServiceNow implementation projects as a ServiceNow Developer who takes over Ownership for own Implementations
• Experience in agile or hybrid delivery models, with strong teamwork, ownership and result orientation.