ServiceNow Admin and Developer

NexTurn Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology solutions firm based in Hyderabad is seeking an experienced professional to develop and manage ServiceNow instances. The ideal candidate will have a strong background in ServiceNow platform strategy and governance, as well as a deep understanding of ITIL frameworks. Responsibilities include integrating 3rd party systems, automating workflows, and enhancing system capabilities. The role demands excellent communication skills, adaptability to a fast-paced environment, and a Bachelor's degree in a relevant field.

Qualifications

• 8 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture.
• Good understanding of ITIL frameworks and processes.
• Certified ServiceNow Application Developer and System Administrator preferred.

Responsibilities

• Develop and manage ServiceNow instances including upgrade processes.
• Coordinate development standards and processes.
• Utilize web services to integrate 3rd party systems with ServiceNow.
• Automate processes using ServiceNow Orchestration.
• Analyze user requirements to improve system capabilities.

Skills

ServiceNow Platform strategy

ITIL frameworks

LDAP/Active Directory

MID Server

ServiceNow Orchestration

Web services (SOAP, REST)

Fast-paced environment adaptation

Interpersonal communication

Written communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Engineering

Tools

ServiceNow

API integration tools

ETL tools

Job description

• 8 years of hands‑on experience in ServiceNow Platform strategy, governance, and solution architecture.
• Good understanding of ITIL frameworks and processes, including Incident Management, Problem Management, Change Management, Configuration Management, Release Management, and Request Fulfilment.
• Knowledge of LDAP/Active Directory.
• Experience with MID Server, Orchestration, and extending the ServiceNow data model.
• Certified ServiceNow Application Developer and System Administrator preferred.
• ServiceNow Implementation Specialist Certification is a plus.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Job Description:

• ServiceNow Platform strategy, governance, and solution architecture.
• Ideation, design, and development of the ServiceNow platform.
• Manage ServiceNow instances (dev, test, prod), including the upgrade process and promotion of changes between environments.
• Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instances.
• Utilize web services (SOAP and REST), email, and other relevant technology to integrate 3rd party systems with ServiceNow.
• Automation of processes using ServiceNow Orchestration and other relevant modules and technologies, as well as managing data using ETL between ServiceNow and other systems.
• Analyze user requirements and current procedures to improve system capabilities, automate process workflows.
• Development of reports, views, and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processes.
• Create and maintain API and data integration processes between ServiceNow and other services.
• Comfortable working in a fast‑paced, results‑oriented environment.
• Strong interpersonal and written communication skills.