Sr. ServiceNow Developer

NexTurn Inc.; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NexTurn Inc. is seeking a ServiceNow Implementation Expert based in Hyderabad, India. The role entails leading end-to-end ServiceNow implementations, focusing on ITSM modules, automation, and integration with third-party systems. The ideal candidate should have significant hands-on experience in ServiceNow and hold relevant certifications, including ServiceNow Certified System Administrator and ITIL Foundation Certification. This opportunity combines strong technical leadership with stakeholder collaboration to achieve scalable solutions.

Qualifications

• Strong hands-on experience in ServiceNow platform implementation.
• ServiceNow Certified Implementation Specialist – ITSM.
• ITIL Foundation Certification.

Responsibilities

• Lead end-to-end ServiceNow implementations.
• Design and implement core ITSM modules.
• Collaborate with stakeholders for scalable solutions.

Skills

ServiceNow implementation experience

Expertise in ITSM

Stakeholder management skills

Problem-solving skills

Experience in IT Asset Management (ITAM)

ServiceNow Certified System Administrator

Excellent communication skills

Strong analytical abilities

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

REST/SOAP APIs

Flow Designer

Job description

Qualifications

• Strong hands‑on experience in ServiceNow platform implementation.
• Expertise in ITSM, CMDB, Flow Designer, Service Catalog and Service Portal.
• Experience with integrations and automation.
• Strong problem-solving and stakeholder management skills.
• Experience in IT Asset Management (ITAM).
• Experience in IT Operations Management (ITOM), including Discovery and Event Management.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer (CAD).
• Excellent communication and presentation skills.
• Ability to lead technical discussions and mentor teams.
• Strong analytical and decision‑making abilities.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Job Description

• Lead end-to-end ServiceNow implementations including org setup and platform configuration.
• Design and implement core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Develop and manage CMDB architecture, data modeling and governance.
• Build workflows/flows using Flow Designer and automate business processes.
• Design and develop Service Catalog items, including complex request workflows.
• Customize and enhance Service Portal for improved user experience.
• Implement and manage integrations with third‑party systems using REST/SOAP APIs.
• Configure and deploy Virtual Agent and Now Assist capabilities.
• Provide technical leadership, best practices and architectural guidance.
• Collaborate with stakeholders to translate business requirements into scalable solutions.
• Ensure platform performance, security and scalability.