Service now technical architect-immediate joiner

Tekskills; Hyderabad; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

Tekskills is seeking a Senior ServiceNow Architect to design and oversee scalable, secure ServiceNow implementations. You will lead architecture, governance, and integration efforts, mentoring developers and aligning with IT strategy. The role emphasizes platform modernization and best practices across modules and upgradess.

The ideal candidate brings deep ServiceNow expertise, strong JavaScript skills, and a track record of enterprise-scale deployments with security and compliance focus.

Qualifications

• 18–20 years of total software/IT experience with 15+ years in ServiceNow development/ops and technical architecture.
• Deep understanding of ServiceNow architecture, data model, and development best practices.
• Proficient in JavaScript, Glide APIs, Flow Designer, and UI development.
• Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.
• Cloud, security, and compliance frameworks familiarity.
• Certifications: ServiceNow CTA, CSA, CIS, CAD are highly desired.

Responsibilities

• Define and implement scalable, performant ServiceNow solutions that align with business needs.
• Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.
• Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.
• Customize and implement SRE practices for platform and associated products/applications.
• Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.
• Conduct code reviews, technical audits, and system performance optimizations.
• Establish governance policies for instance management, upgrades, and platform security.
• Oversee the customization and configuration of ServiceNow applications and modules.
• Review custom scripts, business rules, UI policies, workflows, and integrations from ServiceNow best practices standpoint.
• Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.
• Design and implement integrations with REST, SOAP, LDAP, and MID Server.
• Optimize workflows and automation using Integration Hub and Orchestration.
• Stay up to date with new ServiceNow releases and features.

Skills

Technical leadership

ServiceNow architecture

Stakeholder communication

System performance optimization

Security & compliance

Tools

Flow Designer

UI Builder

Glide APIs

REST

SOAP

JSON

LDAP

Job description

Solution Architecture & Design

• Define and implement scalable, performant ServiceNow solutions that align with business needs.
• Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.
• Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.
• Customize and implement SRE practices for platform and associated products/applications

Technical Leadership & Governance

• Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.
• Conduct code reviews, technical audits, and system performance optimizations.
• Establish governance policies for instance management, upgrades, and platform security.

Platform Development & Customization

• Oversee the customization and configuration of ServiceNow applications and modules.
• Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint
• Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration & Automation

• Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.
• Optimize workflows and automation using Integration Hub and Orchestration.
• Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration & Stakeholder Management

• Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.
• Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.
• -Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance & Upgrades

• Manage ServiceNow upgrades, patching, and instance performance monitoring.
• Ensure minimal disruption and adherence to ServiceNows upgrade best practices.
• Stay up to date with new ServiceNow releases and features.

Required Qualifications

• 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.
• ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.
• Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.
• Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.
• Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.
• Certifications:
• ServiceNow Certified Technical Architect (Must have).
• ServiceNow Certified System Administrator (CSA),
• Certified Implementation Specialist (CIS),
• Certified Application Developer (CAD),