Lead ServiceNow Developer

Zensar Technologies; Hyderabad; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Zensar Technologies in Hyderabad, India, seeks a Lead ServiceNow Developer to guide a skilled team, shape development strategy, and deliver scalable ServiceNow solutions. You will architect and implement ITSM, ITOM, HRSD, and SecOps modules, drive integrations, and enforce governance and best practices.

The role requires strong leadership, stakeholder collaboration, and experience with CI/CD, DevOps, and ITIL alignment.

Qualifications

• Bachelor’s or Master’s degree in computer science, IT, or related field.
• 9+ years of ServiceNow experience with hands‑on development and team leadership.
• Proven track record delivering large‑scale ServiceNow implementations.
• Strong leadership, mentoring, and stakeholder communication skills.
• Ability to drive innovation, platform adoption, and align with ITIL and security standards.

Responsibilities

• Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations.
• Define and execute the ServiceNow development strategy aligned with organizational goals.
• Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations.
• Provide technical leadership across ITSM, ITOM, HRSD, SecOps, and custom applications.
• Drive platform governance including coding standards, security controls, and design frameworks.
• Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
• Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML).
• Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
• Support platform operations including upgrades, patching, performance optimization, and stability.
• Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management.

Skills

ITSM module expertise

CMDB/ITOM/CSM

Enterprise integrations

CI/CD & DevOps

Agile/Scrum

Education

Bachelor’s or Master’s degree in CS/IT

Tools

ServiceNow architecture

APIs & integrations

Job description

• Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations.
• Define and execute the ServiceNow development strategy aligned with organizational goals.
• Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations.
• Provide technical leadership across modules such as ITSM, ITOM, HRSD, SecOps, and custom applications.
• Drive platform governance including coding standards, security controls, and design frameworks.
• Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
• Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML).
• Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
• Support platform operations including upgrades, patching, performance optimization, and stability.
• Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise

• Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or SecOps
• Good understanding of CMDB, ITOM, CSM, and custom application development
• Proven experience in ServiceNow architecture design and enterprise integrations
• Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies

Responsibilities

Experience & Education

• Bachelor’s or master’s degree in computer science, IT, or related field
• 9+ years of ServiceNow experience, with significant hands‑on expertise in ServiceNow development and team leadership
• Proven track record of delivering large-scale ServiceNow implementations
• Strong leadership and mentoring skills.
• Solution-oriented mindset with architectural thinking.
• Excellent stakeholder communication and collaboration skills.
• Ability to drive innovation and platform adoption.

Qualifications

Certifications

• Certified Implementation Specialist (CIS) – Good to Have