Service Delivery

Blue Star; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Blue Star is seeking a service-delivery professional to manage complaint handling from initial call acknowledgment to closure in the ServIT system. You will review daily pending items, escalate where needed, and ensure PMS adherence in line with division targets.

The role involves coordinating with SDH/AM for resolution, sending back defective material, and processing warranty claims. Candidates should have a Diploma/BE/B.Tech with relevant experience.

Qualifications

• Handling complaint management from call acknowledgment to closure in ServIT.
• Daily review of pending complaints.
• Escalating complaints to SDH/AM for resolution support.
• Rendering PMS as per schedule and achieving adherence to targets.
• Arranging to send defective material back.
• Raising warranty claims where applicable.
• Submission of offers for non AMC items as per guidelines.

Responsibilities

• Manage end-to-end complaint handling with accuracy and timeliness.
• Coordinate with internal teams to resolve customer issues efficiently.
• Ensure PMS adherence and document actions for audit trails.
• Arrange defect material return and warranty claim processing.

Skills

Complaint management

Customer service

Escalation

Warranty claims

Education

Diploma/ BE/ B.Tech

Tools

ServIT

PMS schedule system

Job description

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Service Delivery

14489

CPSD

01-Oct-2026

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Job Description

• 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• 2 Daily review of pending complaints
• 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• 5 Arranging to send defective material back
• 6 Raising warranty claims wherever applicable
• 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Short Info

• Posted: 1 day(s) ago
• Qualifications: Diploma/ BE/ B.Tech
• Experience: 3 Years - 0 MonthsTo8 Years - 0 Months