Service Support Coordinator

Lehry Brothers - India; Chennai District; On-site; INR 279,000 - 390,600; Full time

Job summary

Lehry Brothers - India is seeking candidates for a role focused on handling customer complaints and coordinating installations across India. The ideal candidate should have a B.Tech in Mechanical Engineering or a Diploma in Engineering with experience in the valve industry.

The position involves various responsibilities such as acknowledging complaints, managing service requests, and maintaining office updates. Strong communication skills and the ability to coordinate between clients and engineers are essential. This role is based in Chennai District, Tamil Nadu.

Qualifications

• Experience in the valve industry is essential.

Responsibilities

• Handle complaints and commissioning tasks.
• Acknowledge and escalate customer complaints.
• Follow up with clients through calls and emails.
• Arrange virtual guidance calls with engineers if needed.
• Manage service quotations and invoices.
• Coordinate with dispatch and transport teams for replacements.
• Maintain office and project updates using Excel.

Education

B.Tech in Mechanical Engineering

Diploma in Engineering

Job description

Job Description

• Handling complaint, Installation & Commissioning of PAN INDIA.
• Acknowledging the complaint and asking to send the details like invoice copy, Nature of the complaint etc... (Format of acknowledgement given below). After receiving the details, escalating the requests to the team.
• Analysing the issue, sending mail accordingly and coordinating with client.
• Following up with client for update via call and mail.
• In case client need virtual guidance arranging call with our engineers
• Sending Service quotation, Performa invoice, after completing the work serviceinvoice is raised by Mr. Moorthy or Mr. Jithin
• Following up for payment for the serviceinvoices.
• Be in tune with the manufacturer in case the material is to be replaced to client
• Act together with dispatch team to dispatch the replacement. And also, with client until defective material is reaching to our warehouse Or Head office
• If material is stuck in transit following with Transporter & Courier to deliver ASAP
• Booking Bus ticket/ Train tickets for the engineer to visit the outstation site.
• Updating the day today compliant, Installation & Commissioning and Projects related updates in the Excel sheet
• Preparing handing over documents for projects.
• Closing the complaint by sending feedback form & Service report.
• Taking care of maintenance of Spencer Plaza office:

Requirements

BTECH MECHANICAL ENGINEERING. DIPLOMA IN ENGINEERING. HAVING WORKED IN VALVE INDUSTRY