Sales Support Coordinator

Lehry Brothers - India; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Lehry Brothers - India is seeking a candidate for a mechanical engineering role based in Chennai, Tamil Nadu. You will be responsible for coordinating service operations, following up with clients, and managing installations across India.

The ideal candidate should have a B.Tech in Mechanical Engineering and a diploma in engineering, with experience in the valve industry. Strong communication skills are essential for client coordination and service management.

Qualifications

• Experience in the valve industry is essential.
• Familiarity with service coordination and client communication.

Responsibilities

• Acknowledge complaints and coordinate installations.
• Follow up with clients for updates via calls and emails.
• Arrange virtual guidance with engineers when needed.
• Send quotes and follow up for payment.
• Coordinate with manufacturers for material replacement.
• Update complaint and project details in Excel.
• Maintain databases and prepare handover documents.

Education

B.Tech in Mechanical Engineering

Diploma in Engineering

Job description

Responsibilities

• Acknowledging the mail receiving for complaint, Installation & Commissioning of both South & North region and sending complaint form & ask them to share the details to proceed further.
• Coordinating with internal service team, sending mail accordingly and coordinating with client.
• Following up with client for update via call and mail.
• In case client needs virtual guidance arranging call with our engineers.
• Sending Service quotation and Performa invoice, following up for payment for the service invoices.
• Be in touch with the manufacturer in case the material is to be replaced to client, act together with dispatch team to dispatch the replacement and also be with client until defective material has reached our warehouse or Head office.
• If material is stuck in transit follow with Transporter & Courier to deliver ASAP.
• Booking Bus tickets for the engineer to visit the outstation site.
• Updating the day‑to‑day complaint, Installation & Commissioning and Projects related updates in the Excel sheet for PAN INDIA.
• Building & maintaining database and preparing handing over documents for the projects.
• Closing the complaint and commissioning tickets by sending feedback form & Service report.

Requirements

BTECH MECHANICAL ENGINEERING. DIPLOMA IN ENGINEERING. HAVING WORKED IN VALVE INDUSTRY