Service Coordinator

Dvimas India; Bengaluru; On-site; INR 420,000 - 680,000; Full time

Job summary

Dvimas India in Bengaluru seeks a Service Coordinator to plan, coordinate, and monitor service activities for installation, maintenance, and breakdown support.

You will liaise with customers, service engineers, and internal teams, manage service documentation, MIS, and spare parts coordination while ensuring timely responses and SOP compliance.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering.
• 3–6 years in service coordination/operations.
• Experience with industrial machinery/automation preferred.

Responsibilities

• Plan and coordinate installation, maintenance, and breakdown calls.
• Schedule engineers; manage site visits and logistics.
• Maintain service logs, reports, and MIS dashboards.
• Coordinate with stores for spare parts and with finance for billing.
• Enforce SOPs, support audits, and drive process improvements.

Skills

Coordination

Communication

Multitasking

Mech/Elect Eng

MS Excel

Education

Mechanical Eng degree

Tools

MS Excel

ERP systems

Service management tools

Job description

Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

Key Responsibilities

Service Planning & Coordination

• Receive, register, and track customer service requests.
• Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
• Coordinate site visits, travel, and logistics for service engineers.
• Monitor service call status and ensure timely closure.

Customer Communication

• Act as the primary point of contact for customers for service-related coordination.
• Provide updates to customers on service schedules, engineer visits, and closure status.
• Handle basic customer queries and escalate technical issues when required.

Service Documentation & MIS

• Prepare and maintain service call logs, job cards, and service reports.
• Ensure timely submission of service reports from engineers.
• Maintain service MIS, dashboards, and performance reports.
• Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination

• Coordinate with stores and service teams for spare parts availability.
• Follow up on material dispatch, returns, and consumption records.
• Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support

• Ensure adherence to service SOPs and documentation standards.
• Support audits and management reviews with service data.
• Assist in improving service coordination processes and systems.

Key Skills & Competencies

• Strong coordination and follow-up skills
• Basic understanding of Mechanical, Electrical & Electronics service activities
• Good communication skills (customer and internal coordination)
• Proficiency in MS Excel, ERP, or service management tools
• Ability to multitask and work under pressure

Qualification & Experience

• Diploma / Bachelors degree in Engineering – In Mechanical only
• 3–6 years of experience in service coordination or service operations
• Experience in industrial machinery / SPM / automation environment preferred

Key Performance Indicators (KPIs)

• Service response time & call closure rate
• Engineer utilization & scheduling efficiency
• Customer communication effectiveness
• Accuracy and timeliness of service documentation
• AMC and preventive maintenance compliance.