Service Support Coordinator

Camline Solutions India; Pune District; On-site; INR 260,000 - 420,000; Full time

Job summary

Camline Solutions India Pvt. Ltd.

in Pune seeks a Service Support Coordinator to organize service activities, customer requirements, field engineers, and AMC calls, while ensuring timely maintenance and accurate service documentation. The role acts as the main liaison between customers, engineers, vendors, and internal teams.

Qualifications

• Graduate in any discipline.
• Diploma/degree in Electronics, Electrical, IT or related field advantageous.
• 1–3 years of experience in service support or similar role.

Responsibilities

• Coordinate daily service calls, breakdown complaints, AMC activities, and preventive maintenance schedules.
• Coordinate with field engineers for site visits, troubleshooting, and closure of service calls.
• Track open service tickets and follow up until complete resolution.
• Maintain service reports, job sheets, attendance, visit reports, and closure documents.
• Coordinate with customers for site access, visit schedules, material requirements, and work completion.
• Prepare and share service quotations, estimates, and proposals when required.
• Coordinate with the purchase/procurement team for service-related materials and spares.
• Follow up for material availability and ensure timely delivery to project/service locations.
• Monitor AMC schedules and ensure preventive maintenance is completed as per agreed timelines.
• Maintain records of AMC contracts, warranty details, service history, and customer requirements.
• Prepare daily/weekly service status reports for management.
• Escalate critical technical issues, delayed service calls, and customer concerns to the concerned manager.
• Coordinate with vendors/OEMs for technical support, warranty claims, and replacement materials.
• Ensure proper documentation and customer sign-off after completion of service work.
• Follow up for pending measurements, work completion certificates, and service-related billing documents.
• Maintain good communication and professional relationships with customers.

Skills

Communication

Coordination

Follow-up

Security systems

MS Excel

MS Word

Email reporting

Multitasking

Escalation

Stakeholder talk

Education

Graduate in any discipline

Diploma/degree in Electronics/Electrical/IT

Job description

Service Support Coordinator

Company: Camline Solutions India Pvt. Ltd.
Department: Service & Support
Location: Pune
Employment Type: Full-Time
Experience: 1–3 Years

Job Summary

We are looking for a Service Support Coordinator to coordinate service activities, customer requirements, field engineers, AMC calls, breakdown complaints, preventive maintenance, and service documentation. The candidate will act as a key coordination point between customers, service engineers, vendors, and the internal team.

Key Responsibilities

• Coordinate daily service calls, breakdown complaints, AMC activities, and preventive maintenance schedules.
• Coordinate with field engineers for site visits, troubleshooting, and closure of service calls.
• Track open service tickets and follow up until complete resolution.
• Maintain service reports, job sheets, attendance, visit reports, and closure documents.
• Coordinate with customers for site access, visit schedules, material requirements,and work completion.
• Prepare and share service quotations, estimates, and proposals when required.
• Coordinate with the purchase/procurement team for service-related materials and spares.
• Follow up for material availability and ensure timely delivery to project/service locations.
• Monitor AMC schedules and ensure preventive maintenance is completed as per agreed timelines.
• Maintain records of AMC contracts, warranty details, service history, and customer requirements.
• Prepare daily/weekly service status reports for management.
• Escalate critical technical issues, delayed service calls, and customer concerns to the concerned manager.
• Coordinate with vendors/OEMs for technical support, warranty claims, and replacement materials.
• Ensure proper documentation and customer sign-off after completion of service work.
• Follow up for pending measurements, work completion certificates, and service-related billing documents.
• Maintain good communication and professional relationships with customers.

Required Skills

• Good communication and coordination skills.
• Strong follow-up and task-management ability.
• Basic knowledge of CCTV, Access Control, Fire Alarm, Networking, and other electronic security systems will be preferred.
• Good knowledge of MS Excel, Word, email, and basic reporting.
• Ability to coordinate multiple service activities simultaneously.
• Good problem-solving and escalation-management skills.
• Ability to communicate effectively with field engineers, customers, vendors, and internal teams.
• Strong ownership and responsibility toward service closure.

Qualification

• Graduate in any discipline.
• Diploma/degree in Electronics, Electrical, IT, or a related field will be an advantage.