Service Professional

Balaji Solutions; Kolkata District; On-site; INR 260,000 - 380,000; Full time

Job summary

Balaji Solutions in Kolkata, India seeks a dedicated customer service professional to drive high levels of customer satisfaction and help implement effective service strategies that improve the experience, while maintaining strict data quality for reliable reporting.

You will collaborate with cross-functional teams to resolve complex issues, analyze feedback, and suggest improvements to services or processes.

Responsibilities

• Provide excellent customer service and ensure high levels of customer satisfaction.
• Develop and implement effective service strategies to improve customer experience.
• Collaborate with cross-functional teams to resolve complex issues and enhance service delivery.
• Analyze customer feedback and suggest improvements to services or processes.
• Identify opportunities to upsell and cross-sell products or services to existing customers.
• Maintain accurate records of customer interactions and transactions.

Job description

• Provide excellent customer service and ensure high levels of customer satisfaction.
• Develop and implement effective service strategies to improve customer experience.
• Collaborate with cross-functional teams to resolve complex issues and enhance service delivery.
• Analyze customer feedback and suggest improvements to services or processes.
• Identify opportunities to upsell and cross-sell products or services to existing customers.
• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.