Service Now Senior Lead/Architect

Evora; Dadri, Pune District, Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Evora in India seeks an experienced ServiceNow specialist to design and implement complex solutions for customer requirements and integrations.

You will mentor junior staff, review designs, and ensure delivery aligns with time, budget, and scope while collaborating with peers.

Qualifications

• Experience with ServiceNow architecture, applications and modules.
• 3+ years of ServiceNow implementation experience in complex environments.
• Strong lifecycle experience from development to maintenance in large-scale systems.
• Proficiency in agile development and client interaction.

Responsibilities

• Work on ServiceNow-based projects.
• Design and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Align with peers to ensure delivery on time, on budget, on scope.
• Support teams for integrations across domains.
• Mentor junior staff with designs, code reviews and best practices.

Skills

ServiceNow knowledge

Platform architecture

Integration experience

Agile development

Client communication

Mentoring

ServiceNow certifications

Tools

ServiceNow Knowledge Management

Job description

Role & responsibilities

• Work on ServiceNow-based projects
• Design and implement complex solutions to meet customer requirements
• Configure and implement custom applications/modules
• Align closely with peers to ensure delivery on time, on budget on scope
• Support teams working in other domains to satisfy integration needs
• Enable junior technical staff by providing designs, code reviews, best practices, solution advice, etc

Desired profile of the candidate

• Strong understanding of ServiceNow platform architecture, applications and modules
• Experience with integrations between ServiceNow and other tools/systems. Minimum of 3 years of ServiceNow implementation experience in complex environments
• Minimum of 8-12 years of technology experience, including development, implementation, and maintenance of large-scale systems
• Proficient in all phases of the Application Development lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels
• Ability to work independently and manage multiple task assignments
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement
• Eagerness to mentor junior staff
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus