ServiceNow Technical Lead

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services firm in Bengaluru is seeking a ServiceNow Technical Lead to design and implement solutions tailored to client needs. This role involves overseeing integrations, providing technical leadership, and ensuring best practices in ServiceNow development. Candidates should have in-depth knowledge of ServiceNow and experience with ITOM and ITSM processes, along with relevant certifications.

Qualifications

• In-depth knowledge of ServiceNow development, architecture, and administration.
• Experience with integrating ServiceNow with other enterprise systems.
• Strong understanding of IT service management (ITSM) processes.

Responsibilities

• Lead the design and architecture of ServiceNow solutions.
• Oversee the implementation of ServiceNow modules.
• Provide technical leadership to development teams.

Skills

ServiceNow development

ITOM configuration

Integration experience

UI Scripting

Access Control Lists (ACLs)

ITIL frameworks

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL Foundation certification

Job description

As a ServiceNow Technical Lead, you will lead the design, architecture, and implementation of ServiceNow solutions tailored to meet client requirements and adhere to industry best practices. Your role will involve collaborating with cross-functional teams to translate business needs into scalable and efficient technical solutions, ensuring the successful deployment and integration of the ServiceNow platform within diverse organizational contexts.

Responsibilities

• Solution Design and Architecture: Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices. Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
• Implementation and Integration: Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes. Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
• Technical Leadership: Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles. Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
• Stakeholder Collaboration: Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs. Serve as a trusted advisor on ServiceNow capabilities and best practices. Stay updated with the latest developments in the ServiceNow platform and related technologies. Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.

Required Technical Skills

• ServiceNow Expertise: In-depth knowledge of ServiceNow development, architecture, and administration. Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
• Integration and Customization: Experience with integrating ServiceNow with other enterprise systems. Ability to design and implement custom solutions to extend the platform’s capabilities.
• Technical Proficiency: Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes. Familiarity with ITIL frameworks and best practices.

Preferred Qualifications

• Certifications: ServiceNow Certified System Administrator and Certified Application Developer. ITIL Foundation or higher-level certifications.
• Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting