ServiceNow Architect

IndiHire; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading IT solutions company in Hyderabad is seeking a Mid-Senior level ServiceNow Architect to design and govern ITSM and HRSD solutions. The role requires 10-19 years of extensive ServiceNow experience, focusing on platform architecture and solution design. Candidates must have proven skills in implementing core modules, providing technical leadership, and ensuring alignment with governance standards. This full-time position offers an opportunity to lead a team and drive key IT initiatives.

Qualifications

• 10-19 years of experience in ServiceNow with a focus on platform architecture.
• Experience implementing core ServiceNow modules: ITSM, HRSD, Custom Applications.
• Familiarity with complex platform upgrades in multi-instance environments.

Responsibilities

• Develop and maintain the ServiceNow platform architecture aligned with business goals.
• Lead the design of scalable solutions, ensuring performance and security.
• Provide technical leadership to ServiceNow developers and administrators.
• Oversee the implementation of ServiceNow modules.

Skills

ServiceNow scripting languages

Integrations

Communication

Leadership

Governance standards

Education

ServiceNow certifications (CSA, CIS ITSM, CIS HRSD)

ServiceNow CTA certification

Job description

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To design and govern scalable ServiceNow ITSM and HRSD solutions by translating business requirements into robust platform architectures, ensuring secure, high-performing implementations and smooth project delivery.

Roles and Responsibilities

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.
• Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.
• Enforce governance standards, development best practices, and platform security protocols.
• Conduct regular platform health checks, monitor performance, and implement improvements.
• Stay informed about ServiceNow product updates and new features, recommending adoption strategies.
• Ensure compliance with security, privacy, and data management policies.

Experience and Requirements

• 10-19 years of experience in ServiceNow with at least 9-12 years dedicating to ServiceNow platform architecture and solution design.
• Proven experience in implementing core ServiceNow modules: ITSM, HRSD, Custom Applications
• Strong technical skills in ServiceNow scripting languages and integrations
• Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
• Demonstrated success in leading complex platform upgrades and multi-instance environments.
• Experience working in large-scale, multi-stakeholder enterprise settings.

Certifications

• ServiceNow certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred.
• ServiceNow CTA certification is preferable.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Professional Services