Service Manager - River Coimbatore

Suryabala Group; Coimbatore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Suryabala Group is a prominent automobile group in Tamil Nadu with 33+ years in the industry and 50+ outlets. The role focuses on managing the day-to-day service operations, leading service teams, and ensuring high-quality EV diagnostics, safety, and customer satisfaction in a busy workshop.

The ideal candidate has 3+ years in automobile service with mandatory EV experience, strong HV safety knowledge, and a diploma/degree in Automobile, Mechanical, or Electrical Engineering.

Qualifications

• 3+ years of experience in automobile service.
• EV service experience is mandatory.
• Strong knowledge of EV systems, diagnostics and high-voltage safety.
• Experience in leading and managing a workshop/service team.
• Good communication, customer-handling and problem-solving skills.
• Target-oriented with strong focus on service quality and customer satisfaction.
• Diploma or degree in Automobile/Mechanical or Electrical Engineering preferred.

Responsibilities

• Manage day-to-day service operations and workshop performance.
• Lead and supervise the service, technician and support teams.
• Ensure efficient vehicle diagnosis, repair, PDI and delivery processes.
• Handle EV-specific diagnostics, troubleshooting and technical issues.
• Monitor service quality, turnaround time and customer satisfaction.
• Ensure proper handling of EV batteries, high-voltage systems and safety procedures.
• Maintain workshop productivity, spare parts usage and service standards.
• Handle customer complaints and ensure timely resolution.
• Track service KPIs, warranty claims and daily workshop reports.
• Coordinate with the OEM technical team for complex technical issues and escalations.

Skills

EV service expertise

Service operations management

Workshop leadership

Diagnostics & HV safety

Customer service

Education

Diploma/Degree in Automobile/Mechanical/Electrical Engineering

Job description

Experience: 3+ years in automobile service, with relevant EV experience

Suryabala Group of Companies is a leading automobile group with 33+ years of experience in the automotive industry and a strong presence across Tamil Nadu with 50+ outlets. Our portfolio includes leading brands such as JCB, Honda, Ather, Suzuki, VinFast, River and other automotive brands.

Key Responsibilities

• Manage day-to-day service operations and workshop performance.
• Lead and supervise the service, technician and support teams.
• Ensure efficient vehicle diagnosis, repair, PDI and delivery processes.
• Handle EV-specific diagnostics, troubleshooting and technical issues.
• Monitor service quality, turnaround time and customer satisfaction.
• Ensure proper handling of EV batteries, high-voltage systems and safety procedures.
• Maintain workshop productivity, spare parts usage and service standards.
• Handle customer complaints and ensure timely resolution.
• Track service KPIs, warranty claims and daily workshop reports.
• Coordinate with the OEM technical team for complex technical issues and escalations.

Candidate Profile

• 3+ years of experience in automobile service.
• EV service experience is mandatory.
• Strong knowledge of EV systems, diagnostics and high-voltage safety.
• Experience in leading and managing a workshop/service team.
• Good communication, customer-handling and problem-solving skills.
• Target-oriented with strong focus on service quality and customer satisfaction.
• Diploma/Degree in Automobile, Mechanical or Electrical Engineering preferred.