Service Manager - Ather Erode

Suryabala Group; Erode; On-site; INR 279,000 - 335,000; Full time

Job summary

Suryabala Group of Companies, a leading automotive group with 33+ years of experience in the automotive sector, invites an experienced Service Manager to join its Ather Energy dealership in Erode, Tamil Nadu. You will manage day-to-day service centre operations, lead technicians and service staff, ensure accurate diagnostics, repairs and on-time delivery, and uphold high customer satisfaction.

EV service experience is preferred, and a diploma or degree in Automobile, Mechanical or Electrical

Qualifications

• 3+ years in automobile service.
• EV service experience preferred.
• Strong technical and troubleshooting skills.
• Experience in managing a service/workshop team.
• Good communication and customer-handling skills.
• Strong leadership and problem-solving abilities.

Responsibilities

• Manage day-to-day service centre operations and workshop performance.
• Lead and supervise technicians and service support staff.
• Ensure efficient diagnosis, repair and delivery of vehicles.
• Monitor service quality, turnaround time and customer satisfaction.
• Handle customer complaints and ensure timely resolution.
• Ensure proper adherence to EV safety and service procedures.
• Monitor warranty claims, spare parts and workshop productivity.
• Track service KPIs and prepare daily/weekly reports.
• Coordinate with the OEM technical team for technical issues and escalations.
• Maintain high standards of workshop discipline, safety and cleanliness.

Skills

EV service

Team leadership

Customer handling

Diagnostics

Education

Automobile Engineering Diploma

Job description

Suryabala Group of Companies is a leading automobile group with 33+ years of experience in the automotive industry and a strong presence across Tamil Nadu with 50+ outlets. Our portfolio includes leading brands such as JCB, Honda, Ather, Suzuki, VinFast, River and other automotive brands.

We are looking for an experienced Service Manager to join our Ather Energy dealership in Erode.

Experience: 3+ years in automobile service

EV Experience: Preferred / Advantage

Location: Erode, Tamil Nadu

Salary: ₹25,000 – ₹30,000 per month + Incentives

Key Responsibilities

• Manage day-to-day service centre operations and workshop performance.
• Lead and supervise technicians and service support staff.
• Ensure efficient diagnosis, repair and delivery of vehicles.
• Monitor service quality, turnaround time and customer satisfaction.
• Handle customer complaints and ensure timely resolution.
• Ensure proper adherence to EV safety and service procedures.
• Monitor warranty claims, spare parts and workshop productivity.
• Track service KPIs and prepare daily/weekly reports.
• Coordinate with the OEM technical team for technical issues and escalations.
• Maintain high standards of workshop discipline, safety and cleanliness.

Candidate Profile

• 2+ years of experience in automobile service.
• Experience in EV service will be an added advantage.
• Strong technical and troubleshooting skills.
• Experience in managing a service/workshop team.
• Good communication and customer-handling skills.
• Strong leadership and problem-solving abilities.
• Diploma/Degree in Automobile, Mechanical or Electrical Engineering preferred.