Service Engineer 2W-Tirunelveli

Kinetic Group; Tiruchirappalli; On-site; INR 400,000 - 600,000; Full time

Job summary

Kinetic Green is seeking a skilled Service Engineer in Tiruchirappalli, Tamil Nadu, to support 2W Electric Vehicle service operations. The role involves diagnosing vehicle issues, managing warranty claims, and providing technical support to dealers. Ideal candidates will have a degree in Mechanical or Electrical Engineering and 3-7 years of experience in the EV sector. Quality service delivery and customer satisfaction will be key responsibilities. This role offers opportunities for technical fieldwork and collaboration within a regional team.

Qualifications

• 3-7 years of experience as a service engineer, preferably in the 2W or EV sector.

Responsibilities

• Conduct regular visits to dealers to provide technical assistance and resolve service-related issues.
• Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues.
• Manage and process warranty claims in coordination with dealers and service centers.
• Ensure proper documentation and reporting of warranty issues and resolutions.
• Conduct root cause analysis of failed components and liaise with the quality team for corrective actions.
• Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations.
• Monitor service cases in the field, providing on-the-spot solutions when needed.
• Work closely with regional service managers to ensure smooth service operations across the region.
• Collaborate with dealers to manage customer escalations and ensure positive service experiences.

Skills

Technical troubleshooting

Warranty management

Problem-solving

Customer service

Education

Diploma or Bachelor's degree in Mechanical/Electrical Engineering

Job description

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network.

• Conduct regular visits to dealers to provide technical assistance and resolve service-related issues
• Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues
• Manage and process warranty claims in coordination with dealers and service centers
• Ensure proper documentation and reporting of warranty issues and resolutions
• Conduct root cause analysis of failed components and liaise with the quality team for corrective actions
• Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations
• Monitor service cases in the field, providing on-the-spot solutions when needed
• Work closely with regional service managers to ensure smooth service operations across the region
• Collaborate with dealers to manage customer escalations and ensure positive service experiences

Key Requirements

• Diploma or Bachelor’s degree in Mechanical/Electrical Engineering or a related field
• 3-7 years of experience as a service engineer, preferably in the 2W or EV sector