Regional Service Manager - South 2 (TN,KA,KL)

Kinetic Group; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Kinetic Green is seeking an experienced Regional Service Manager to oversee service operations for 2-wheeler electric vehicles across Karnataka and surrounding areas. The role entails managing dealer networks, resolving service requests, promoting spare parts sales, and mentoring a service team. The ideal candidate will have a Bachelor's in Mechanical/Electrical Engineering and 8-12 years of relevant experience. If you are passionate about electric mobility and customer service, we encourage you to apply.

Qualifications

• 8-12 years of experience in service management, preferably in the 2W or EV industry.

Responsibilities

• Lead and manage service operations across the region.
• Ensure compliance with SOPs and service guidelines.
• Drive spare parts sales and revenue growth.
• Manage escalated customer complaints.
• Monitor and address recurring service issues.
• Manage and mentor a team of field service engineers.
• Align service objectives with overall business goals.

Skills

Service management

Customer engagement

Team management

Spare parts sales

Problem-solving

Education

Bachelor's degree in Mechanical/Electrical Engineering

Job description

Regional Service Manager - South 2 (TN,KA,KL)

Job Summary: We are looking for an experienced and dynamic Regional Service Manager to oversee the service operations for 2-wheeler electric vehicles (EVs) across a designated region. The role involves managing dealer networks, ensuring high service standards, driving spare parts revenue, and fostering dealer development. The Regional Service Manager will play a key role in enhancing customer satisfaction, managing service teams, and expanding the service infrastructure to support the growth of our EV business.

Key Responsibilities:

• Lead and manage service operations across the region, ensuring timely resolution of service requests and customer issues
• Ensure compliance with standard operating procedures (SOPs) and service guidelines at all service centers and dealer workshops
• Drive spare parts sales and revenue growth across the region by promoting genuine parts usage and ensuring availability
• Manage escalated customer complaints, working closely with technical teams to resolve issues
• Monitor and address recurring service issues to improve reliability and customer trust in EV products
• Work closely with dealers and service teams to ensure a seamless and positive customer experience
• Drive initiatives to improve customer engagement, reduce complaints, and increase retention
• Manage and mentor a team of field service engineers
• Work closely with the sales, marketing, product, and R&D teams to align service objectives with overall business goals

Required Skills and Qualifications:

Bachelor's degree in Mechanical/Electrical Engineering or related field

8-12 years of experience in service management, preferably in the 2W or EV industry