Assistant Service Manager

HSR Enterprises; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

HSR Enterprises in Bengaluru is seeking an Assistant Manager to support departmental operations in the 2-wheeler automobile sector. You will supervise service operations, manage parts inventory, and lead a team of technicians and service advisors to achieve quality, efficiency, and customer satisfaction.

The role requires a Bachelor's degree and 3–5 years of relevant experience in service/operations, with strong communication and data analysis skills to drive continuous improvement.

Qualifications

• 3–5 years of experience in the 2-wheeler automobile industry.
• Bachelor’s degree is required.
• Experience in service/operations is preferred.

Responsibilities

• Supervise service operations to ensure quality and timely delivery.
• Monitor customer feedback and implement service improvements.
• Manage spare parts availability, inventory, and vendor coordination.
• Train and guide service staff for technical excellence and customer handling.
• Ensure compliance with safety and environmental standards.
• Lead, motivate, and mentor a team of Technicians & Service Advisors.
• Allocate tasks and monitor performance.

Skills

2-wheeler industry knowledge

Communication skills

Analytical problem solving

MS Office & data analysis

Customer-centric approach

Education

Bachelor's degree

Job description

Role Overview

The Assistant Manager will play a key role in supporting departmental operations within the 2-wheeler automobile industry. The role involves driving performance in line with business objectives, ensuring process efficiency, enhancing customer satisfaction, and managing a team for smooth execution of daily functions.

Service & Operations

• Supervise service operations to ensure quality and timely delivery.
• Monitor customer feedback and implement service improvement measures.
• Manage spare parts availability, inventory, and vendor coordination.
• Train and guide service staff for technical excellence and customer handling.
• Ensure compliance with safety and environmental standards.
• Lead, motivate, and mentor a team of Technicians & Service Advisors.
• Allocate tasks and monitor performance.

Skills & Competencies

• Strong knowledge of the 2-wheeler automobile industry, products, and trends.
• Excellent communication, negotiation, and presentation skills.
• Analytical and problem-solving mindset.
• Proficiency in MS Office and data analysis.
• Customer-centric approach with a focus on quality and efficiency.

Qualifications & Experience

• Bachelors Degree
• 3–5 years of relevant experience in the 2-wheeler automobile industry.
• Proven track record in [service/operations].