Workshop Manager

Shri Radhamadhav Two Wheelers Llp; Mathura; On-site; INR 167,000 - 268,000; Full time

Job summary

Shri Radhamadhav Two Wheelers Llp in India, Uttar Pradesh, Mathura invites applications for a Workshop Manager to oversee service workshop operations, ensure high-quality repairs, and drive customer satisfaction.

The role focuses on efficient manpower utilization, revenue growth, and adherence to safety guidelines, with responsibility for scheduling, supervision of technicians, and KPI reporting. Based in dealership workshop.

Qualifications

• Diploma or Bachelor's Degree in Mechanical/Automobile Engineering (preferred).
• 5-8 years of experience in automobile service workshop.
• Previous supervisory or managerial experience preferred.

Responsibilities

• Manage day-to-day workshop activities and allocate work to technicians.
• Supervise Service Advisors, Technicians and workshop staff; conduct daily meetings.
• Ensure high-quality service and CSI; handle customer issues.
• Coordinate with Parts Department for timely availability.
• Monitor KPIs and report workshop performance.

Skills

Leadership

Communication

Two-wheeler knowledge

Problem solving

DMS software

Planning

MS Office

Reporting

Education

Diploma/B.E. in Mechanical/Automobile Eng

Tools

Workshop management software/DMS

Job description

Job Summary

The Workshop Manager is responsible for managing the complete service workshop operations, ensuring high-quality repairs, customer satisfaction, efficient manpower utilization, revenue growth, and compliance with company standards and safety guidelines.

Key Responsibilities

1. Workshop Operations Manage day-to-day workshop activities. Ensure timely vehicle servicing and repairs. Monitor workshop productivity and efficiency. Allocate work to technicians based on skill level. Ensure proper job card management and timely job closure.

Team Management Supervise Service Advisors, Technicians, Helpers, and Workshop Staff. Conduct daily morning meetings and job allocation. Train and motivate the workshop team. Monitor employee attendance, discipline, and performance. Identify training requirements and coordinate skill development.

Customer Satisfaction Ensure high-quality service delivery. Handle customer complaints and technical issues effectively. Monitor customer feedback and implement corrective actions. Maintain high Customer Satisfaction Index (CSI).

Quality Control Ensure repairs are completed as per manufacturer guidelines. Perform final quality inspection before vehicle delivery. Reduce repeat repairs and warranty rejections. Monitor workshop cleanliness and 5S implementation.

Revenue & Business Development Achieve monthly labor revenue targets. Increase workshop sales through value-added services. Promote AMC, extended warranty, accessories, and genuine spare parts. Monitor technician productivity and workshop profitability.

Spare Parts Coordination Coordinate with the Parts Department for timely spare availability. Minimize vehicle waiting time due to parts shortages. Ensure proper parts usage and inventory control.

Warranty Management Ensure correct warranty claim documentation. Monitor warranty claim approvals and rejections. Maintain compliance with manufacturer warranty policies.

Safety & Compliance Ensure workplace safety standards are followed. Maintain workshop tools and equipment. Ensure compliance with environmental and company regulations. Conduct periodic safety inspections.

Reporting Prepare daily, weekly, and monthly workshop performance reports. Track KPIs such as: Workshop Revenue Technician Productivity Technician Efficiency Bay Utilization Customer Satisfaction (CSI) Repeat Repair Rate Warranty Claim Status Service Load Vehicle Delivery Time.

Qualifications

Diploma or Bachelor's Degree in Mechanical/Automobile Engineering (preferred). 5-8 years of experience in an automobile service workshop. Previous supervisory or managerial experience preferred.

Skills Required

Strong leadership and team management. Excellent communication and customer handling skills. Good technical knowledge of two-wheelers. Problem-solving and decision-making ability. Knowledge of workshop management software/DMS. Planning and organizational skills. Basic MS Office and reporting skills.

Key Performance Indicators (KPIs)

Workshop Revenue Achievement Labor Productivity Technician Efficiency Customer Satisfaction (CSI) First-Time Fix Rate Repeat Repair Percentage Warranty Claim Approval Rate Average Turnaround Time (TAT) Service Retention Team Attendance and Productivity

Working Conditions

Full-time position. Based in the dealership workshop. May require extended working hours during peak service periods.

Pay

Pay: ₹15,** - ₹24,** per month

Work Location

Work Location: In person

This job description is well-suited for a TVS two-wheeler dealership workshop and can be included in your HR manual or employee appointment documentation.