Service Manager

Aadhithya Motors; Coimbatore District; On-site; INR 300,000 - 900,000; Full time

Benefits offered by this job

Incentives

Job summary

Aadhithya Motors in Coimbatore, Tamil Nadu seeks an experienced Service Manager to oversee the complete service department, drive workshop productivity, and ensure timely delivery with high quality.

The role emphasizes leadership, customer satisfaction and achievement of service revenue targets, focusing on efficient operations and data-driven reporting. 8+ years of service management experience and strong communication skills are required.

Qualifications

• Minimum 8 years of experience in Service Management.
• Proven leadership and team management abilities.
• Strong knowledge of automobile service operations and workflows.
• Excellent customer handling and communication skills.
• Ability to drive service targets and optimize operations.

Responsibilities

• Oversee daily service center operations and ensure smooth workflow.
• Lead and manage the service team to achieve performance targets.
• Ensure timely delivery of vehicles with high service quality.
• Handle customer concerns and maintain customer satisfaction.
• Monitor service productivity, job allocation, and turnaround time.
• Coordinate with technicians and other departments for efficient operations.
• Ensure compliance with company policies and service standards.
• Prepare service reports and monitor key performance metrics.

Skills

Leadership

Team management

Customer handling

Job description

Purpose

To manage the complete service department efficiently, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, timely delivery, and achievement of service revenue and operational targets.

Role & responsibilities

• Oversee daily service center operations and ensure smooth workflow.
• Lead and manage the service team to achieve performance targets.
• Ensure timely delivery of vehicles with high service quality.
• Handle customer concerns and maintain customer satisfaction.
• Monitor service productivity, job allocation, and turnaround time.
• Coordinate with technicians and other departments for efficient operations.
• Ensure compliance with company policies and service standards.
• Prepare service reports and monitor key performance metrics.

Preferred candidate profile

• Minimum 8 years of experience as a Service Manager.
• Strong leadership and team management skills.
• Good knowledge of automobile service operations.
• Excellent customer handling and communication skills.
• Ability to manage service targets and operational efficiency.

What We Offer

Competitive salary of 3 LPA 9 LPA

Competitive Incentives Package