Service Manager

Keka Technologies Private Limited; Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Keka Technologies Private Limited is seeking an experienced Service Manager to oversee the maintenance, inspection, and readiness of repo electric auto-rickshaws across multiple cities.

You will supervise inspections, coordinate with regional partners, manage spare parts inventory, and ensure compliance with quality standards and timelines.

The role requires 4–5 years in EV or 3W service operations, strong vendor negotiation skills, and willingness to travel across cities.

Qualifications

• 4–5 years in service operations, EV/3W preferred.
• Experience in repossessed asset management or vehicle refurbishing is desirable.
• Strong vendor relations and negotiation skills.
• Willingness to travel across multiple cities.

Responsibilities

• Own repossessed EV rickshaws and oversee maintenance and readiness.
• Coordinate city-level repairs with service partners and technicians.
• Manage spare parts inventory and optimize stock levels.
• Ensure compliance with corporate and regulatory standards.
• Document maintenance history and asset status in MIS.

Skills

EV architecture

Vendor relations

Commercial negotiation

Multi-city travel

Electrical diagnostics

Asset management

Education

Bachelor's in Automobile/Mechanical Engineering

Tools

MIS software

Job description

We are seeking an experienced and dynamic Service Manager to oversee the maintenance, inspection, and readiness of repo electric auto-rickshaws across. This role is crucial for ensuring the refurbished repo fleet is operational, compliant, and ready for deployment or

Key Responsibilities:

Repo Vehicle Management:

• Assume comprehensive ownership of all repossessed electric rickshaws within the assigned regional territories.
• Supervise technical inspections, fault diagnostics, and necessary repairs to guarantee the operational readiness of the fleet.
• Maintain rigorous and precise documentation regarding the technical health and maintenance history of each unit.

City-Level Service Coordination:

• Interface with regional service partners and technicians to facilitate efficient repair workflows.
• Directly monitor and optimize the turnaround cycle for vehicle refurbishing and maintenance services.
• Implement standardized quality protocols across all operational cities to ensure consistency.

Spare Parts & Inventory:

• Manage the availability and effective deployment of spare parts inventory.
• Analyze consumption patterns and maintain optimal stock levels tailored to city-specific needs.
• Cultivate and sustain strategic relationships with regional garages and service providers.
• Negotiate commercial terms, ensure adherence to service level agreements, and audit output quality.
• Guide and mentor field personnel or coordinators to enhance operational performance.
• Ensure the maintenance of exhaustive MIS reports detailing asset status, expenditure, and repair timelines.

Compliance & Quality Checks:

• Validate that every repossessed unit adheres to corporate and regulatory benchmarks prior to deployment.
• Perform periodic and unscheduled quality audits across various geographic locations.

Candidate Profile:

• Professional credentials in Automobile, Mechanical Engineering, or a parallel technical discipline.
• Possess 4 to 5 years of functional expertise in service operations, with a focus on EV or 3W sectors.
• Prior experience in repossessed asset management or vehicle refurbishment processes is highly desirable.
• Demonstrated proficiency in vendor relations and commercial negotiation.
• Willingness to commit to frequent multi-city travel as part of operational requirements.
• Functional knowledge of EV architecture, battery systems, and fundamental electrical diagnostics.