Hub Head

Zypp Electric; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Zypp Electric is hiring an experienced Repair and Maintenance Manager to lead our electric two-wheeler service operations. You will own service delivery, team development and maintenance strategy to maximize uptime and fast turnarounds.

Responsibilities include coaching the service team, supervising diagnostics and major repairs, tracking SLAs, managing parts inventory and driving cost-saving improvements. Strong Excel and data skills are required.

Qualifications

• 3–7+ years in vehicle service management/workshop operations (EV preferred).
• Strong knowledge of EV systems and service workflows.
• Proven people-management and stakeholder management skills.
• Data-driven with service metrics and reporting experience.
• Excellent communication and organizational skills.
• Diploma/Degree in Automobile or Mechanical Engineering.
• Experience as Workshop Manager/Service Manager (Auto/EV industry preferred).
• Strong knowledge of EV/automobile maintenance.
• Excellent team-handling and operational skills.
• Tech-savvy with good Excel knowledge.

Responsibilities

• Lead, coach and scale a high-performing service team; set technician KPIs and training plans.
• Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.
• Define and track SLAs and produce weekly/monthly performance reports.
• Manage vendor & spare-parts relationships; optimize inventory and procurement.
• Drive process improvements, root-cause analysis and cost-reduction initiatives.
• Collaborate cross-functionally with Product and Operations on reliability and rollouts.

Skills

People management

Team leadership

Data-driven

Excel proficiency

Communication skills

Operational skills

High-pressure performance

EV maintenance knowledge

Vendor management

SOP adherence

Education

Diploma/Degree in Automobile or Mechanical Engineering

Tools

Excel

Diagnostic tools

Job description

Repair and Maintenance Manager (RMT Manager)

We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric 2W service operations. You’ll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience.

Key Responsibilities

• Lead, coach and scale a high-performing service team; set technician KPIs and training plans.
• Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.
• Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports.
• Manage vendor & spare-parts relationships; optimize parts inventory and procurement processes.
• Drive process improvements, root-cause analysis and cost-reduction initiatives.
• Collaborate cross-functionally with Product and Operations on reliability and rollouts.

What You’ll Lead

• Oversee day-to-day workshop, repair & maintenance operations
• Manage & mentor technicians and workshop teams
• Ensure preventive maintenance & SOP adherence
• Coordinate spare parts inventory & vendor alignment
• Maintain reports, schedules & maintenance logs (Excel proficiency required)
• Drive high fleet uptime, efficiency & cost optimization
• Collaborate with Ops, Fleet & Supply Chain to solve on-ground challenges

Qualifications

• 3–7+ years in vehicle service management/workshop operations (commercial / EV preferred).
• Strong knowledge of EV systems, diagnostic tools and service workflows.
• Proven people-management and stakeholder management skills.
• Data-driven: experience with service metrics, reporting and continuous improvement.
• Excellent communication and organizational skills.
• Diploma/Degree in Automobile or Mechanical Engineering
• Experience as Workshop Manager/Service Manager (Auto/EV industry preferred)
• Strong knowledge of EV/automobile maintenance
• Excellent team-handling & operational skills
• Tech-savvy with good Excel knowledge
• Ability to handle high-pressure, fast-paced environments