Service Manager

Beeaar Group; Lucknow; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Beeaar Group in Lucknow, Uttar Pradesh, seeks an experienced Service Department Manager to drive customer satisfaction, lead a team of service technicians, and maintain service quality across repairs and maintenance.

The role involves scheduling, budgeting, KPI monitoring, and ensuring compliance with safety standards while coordinating workloads to maximize efficiency.

Qualifications

• Experience leading service teams in a technical field.
• Strong customer-facing and communication skills.
• Budgeting and cost-control experience.
• Knowledge of quality standards and safety regulations.

Responsibilities

• Ensure customer satisfaction by addressing concerns promptly.
• Lead and train a team of service technicians.
• Oversee repair/maintenance quality and compliance.
• Coordinate scheduling and workload to maximize efficiency.
• Manage the service department budget including labor and parts.

Skills

Team leadership

Customer service

Budgeting

Quality control

Job description

Customer Satisfaction: Ensuring customers are happy with the service provided and addressing any concerns or complaints promptly. Team Leadership: Managing a team of service technicians, providing training, and fostering a collaborative work environment. Quality Control: Overseeing repair and maintenance work to ensure it meets the highest standards. Scheduling: Coordinating service appointments and managing the workload to maximize efficiency. Budgeting: Managing the service department s budget, including labor costs and parts inventory. Performance Monitoring: Tracking key performance indicators (KPIs) and implementing strategies for improvement. Compliance: Ensuring the service department adheres to all safety regulations and industry standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.