Assistant Service Manager

Nibav Home Elevators; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Nibav Home Elevators in Hyderabad is seeking an experienced Service Operations Manager to lead the service team and ensure high-quality field service delivery.

You will develop strategies to boost customer satisfaction, coordinate with other departments to resolve issues, analyze data to spot trends, train and mentor staff, and ensure adherence to company policies across the service function.

Responsibilities

• Manage and oversee the service team to ensure efficient and effective service delivery.
• Develop and implement strategies to improve customer satisfaction and reduce complaints.
• Coordinate with other departments to resolve issues and enhance overall service quality.
• Analyze data and metrics to identify trends and areas for improvement in service operations.
• Train and mentor team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures in all aspects of service management.

Job description

• Manage and oversee the service team to ensure efficient and effective service delivery.
• Develop and implement strategies to improve customer satisfaction and reduce complaints.
• Coordinate with other departments to resolve issues and enhance overall service quality.
• Analyze data and metrics to identify trends and areas for improvement in service operations.
• Train and mentor team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures in all aspects of service management.