Assistant Service Manager

Nibav Home Elevators; Jaipur; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Nibav Home Elevators in Jaipur, India, seeks an experienced Service Manager to lead the service team, ensure efficient operations, and drive customer satisfaction. You will coordinate with multiple departments, analyze performance data, and mentor staff to uphold service quality.

You will also focus on reducing downtime, improving overall performance, and ensuring adherence to company policies and procedures in a dynamic field environment.

Responsibilities

• Manage and oversee the service team for efficient operations.
• Develop and implement strategies to enhance customer satisfaction and reduce downtime.
• Coordinate with various departments to resolve technical issues and improve overall performance.
• Analyze data and reports to identify trends and areas for improvement.
• Train and mentor junior staff members to boost their skills and knowledge.
• Ensure compliance with company policies and procedures.

Job description

• Manage and oversee the service team for efficient operations.
• Develop and implement strategies to enhance customer satisfaction and reduce downtime.
• Coordinate with various departments to resolve technical issues and improve overall performance.
• Analyze data and reports to identify trends and areas for improvement.
• Train and mentor junior staff members to boost their skills and knowledge.
• Ensure compliance with company policies and procedures.