Manager - Service

Ecozen Solutions; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Ecozen Solutions is seeking a proactive Service Lead in Pune to oversee the service team and drive high-quality delivery. You will develop strategic service initiatives, collaborate with cross-functional teams to resolve issues, and ensure adherence to industry standards.

This role emphasizes customer satisfaction and continuous service improvement. The position focuses on leading a team, implementing improvements based on feedback, and guiding the service function to achieve performance goals

Responsibilities

• Manage and oversee the service team to ensure high-quality service delivery.
• Develop and implement effective service strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and improve overall service quality.
• Analyze customer feedback and implement changes to improve service offerings.
• Lead and motivate the service team to achieve performance goals.
• Ensure compliance with industry standards and regulatory requirements.

Job description

• Manage and oversee the service team to ensure high-quality service delivery.
• Develop and implement effective service strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and improve overall service quality.
• Analyze customer feedback and implement changes to improve service offerings.
• Lead and motivate the service team to achieve performance goals.
• Ensure compliance with industry standards and regulatory requirements.