Service Coordinator

Jeeves Consumer Services; Chennai; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

Jeeves Consumer Services in Chennai, Tamil Nadu, seeks a seasoned service operations professional to oversee customer care, warranty processing, and post-sale support.

You will coordinate with engineers and the after-sales team, monitor KPIs like first-call resolution and MTTR, and ensure clear communication with customers and stakeholders throughout the service lifecycle. This role emphasizes efficiency and quality in a fast-paced consumer electronics environment.

Aufgaben

• Manage service operations, ensuring timely resolution of customer complaints and warranty claims.
• Coordinate with after-sales support team to resolve technical issues and provide excellent customer service.
• Handle warranty management, including processing claims and maintaining accurate records.
• Ensure seamless communication between customers, engineers, and other stakeholders throughout the service process.
• Monitor KPIs such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.

Jobbeschreibung

Roles and Responsibilities

• Manage service operations, ensuring timely resolution of customer complaints and warranty claims.
  
• Coordinate with after-sales support team to resolve technical issues and provide excellent customer service.
  
• Handle warranty management, including processing claims and maintaining accurate records.
  
• Ensure seamless communication between customers, engineers, and other stakeholders throughout the service process.
  
• Monitor key performance indicators (KPIs) such as first-call resolution rate, mean time to repair (MTTR), and customer satisfaction scores.