Service Executive

Profx; Ahmedabad District; On-site; INR 240,000 - 380,000; Full time

Job summary

Profx seeks a Service Executive to handle on-site customer requests in Ahmedabad. The role requires 1-3 years of experience and a Diploma/ITI in a technical field. You will respond to service requests, perform installations, and troubleshoot on-site issues.

You will coordinate with the service team, maintain service reports, and ensure clear communication with customers, upholding safety guidelines and company procedures. This is a full-time, on-site position based in Ahmedabad.

Qualifications

• Diploma or ITI in a relevant technical field.
• 1-3 years of service/technical support experience.
• Strong communication and troubleshooting skills.

Responsibilities

• Attend customer service requests and resolve technical issues.
• Visit customer sites for installation, servicing, troubleshooting, and maintenance.
• Identify and rectify technical problems in products/equipment.
• Coordinate with the service team and customers for timely issue resolution.
• Maintain service reports and update the status of service calls.
• Ensure proper customer communication and provide good after-sales service.
• Follow company procedures and safety guidelines.

Skills

Technical troubleshooting

Customer communication

Travel willingness

Teamwork

Independent work

Education

Diploma/ITI in a technical field

Job description

Job Summary

• Position: Service Executive
• Location: Ahmedabad
• Experience: 1-3 years
• Job Type: Full Time
• Work Arrangement: On-Site

Responsibilities

• Attend customer service requests and resolve technical issues.
• Visit customer sites for installation, servicing, troubleshooting, and maintenance.
• Identify and rectify technical problems in products/equipment.
• Coordinate with the service team and customers for timely issue resolution.
• Maintain service reports and update the status of service calls.
• Ensure proper customer communication and provide good after-sales service.
• Follow company procedures and safety guidelines.

Requirements

• Diploma or ITI qualification in a relevant technical field.
• 1-3 years of experience in service/technical support.
• Good technical and troubleshooting skills.
• Good communication and customer-handling skills.
• Willingness to travel to customer sites as required.
• Ability to work independently as well as with a team.

Qualifications

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.