Customer Service & Operations Executive

Neosea Talent Management; Vadodara; On-site; INR 300,000 - 420,000; Full time

Job summary

Neosea Talent Management in Vadodara, Gujarat is seeking a Customer Support/Service Coordination professional to handle complaints, coordinate field service engineers, schedule visits and ensure timely resolution of equipment breakdowns.

The role requires 1–4 years of experience, a diploma/degree in Mechanical or Electrical disciplines, strong communication and coordination skills, and proficiency in MS Excel/Google Sheets and CRM tools; experience with industrial machinery is preferred.

Qualifications

• Diploma/Degree in Mechanical or Electrical preferred.
• 1-4 years of customer service/service coordination experience.
• Knowledge of MS Excel/Google Sheets and CRM tools.

Responsibilities

• Handle customer complaints via phone, email & WhatsApp.
• Coordinate and schedule field service engineers.
• Track service calls, engineer visits and ticket closures.
• Coordinate with factory, technical, stores and logistics teams.
• Follow up on spare parts and service requirements.
• Maintain service MIS, reports and customer records.
• Conduct customer feedback and ensure service satisfaction.

Skills

Communication skills

Coordination skills

Education

Mechanical/Electrical degree or diploma

Tools

MS Excel

CRM tools

Job description

Job Overview

• Industry Manufacturing
• Department Customer Support
• Qualification Any Degree
• Working HouAM to 6 PM
• Location Vadodara, Gujarat
• Experience 1-4 Years
• Job Type Full Time
• Vacancies 1

Job Description

Responsible for handling customer complaints, coordinating field service engineers, scheduling service visits, and ensuring timely resolution of equipment breakdowns and service requests.

Key Responsibilities

• Handle customer complaints via phone, email & WhatsApp.
• Coordinate and schedule field service engineers.
• Track service calls, engineer visits and ticket closures.
• Coordinate with factory, technical, stores and logistics teams.
• Follow up on spare parts and service requirements.
• Maintain service MIS, reports and customer records.
• Conduct customer feedback and ensure service satisfaction.

Requirements

• Diploma/Degree in Mechanical/Electrical preferred.
• 1-4 years of customer service/service coordination experience.
• Good communication and coordination skills.
• Knowledge of MS Excel/Google Sheets and CRM tools.
• Industrial machinery/construction equipment experience preferred.

Required Skills

• Coordinate with factory
• technical
• stores and logistics teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.