Technical Support Executive

ID Tech Solutions; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

ID Tech Solutions in Pune, Maharashtra invites a technically inclined Technical Support Executive. The role involves installing, configuring, and servicing company products at customer sites, providing on-site and remote support, and guiding users through basic troubleshooting.

Candidates should have a diploma or ITI in a technical discipline, strong communication, and a willingness to learn. Freshers are welcome, and immediate joiners are preferred; travel to customer locations is a core part

Qualifications

• Good troubleshooting and problem-solving skills.
• Basic understanding of installation and maintenance procedures.
• Strong communication and interpersonal skills.
• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or related discipline.
• Freshers welcome; immediate joiners preferred.

Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Skills

Troubleshooting

Problem-solving

Communication skills

Interpersonal skills

Willingness to learn

Independent work

Education

Diploma/ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking

Job description

Job Summary

We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customers sites for product installation, troubleshooting, and technical support.

Location: Pune, Maharashtra, India.

Job Type: Full-time.

Key Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Requirements

• Good troubleshooting and problem-solving skills.
• Basic understanding of installation and maintenance procedures.
• Strong communication and interpersonal skills.
• Willingness to learn new technologies.
• Ability to work independently as well as in a team.
• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
• Freshers are encouraged to apply.
• Immediate joiners will be given preference.
• Must be willing to travel to customer sites for installation and technical support.