Service Engineer - Pune

WhiteLion Inc.; Pune District; On-site; INR 180,000 - 320,000; Full time

Job summary

WhiteLion Inc. in Pune, India, is seeking a field service technician to attend customer service and installation visits for residential home automation projects.

You will carry tools, manage stock, verify warranty and invoices, explain service charges, and perform troubleshooting, repairs, and installations while maintaining professional conduct and building positive customer relationships.

Qualifications

• ITI/Diploma in Electrical, Electronics, or related field.
• Basic knowledge of electrical, electronics, and home automation products.
• Good troubleshooting and communication skills.
• Willingness to travel for field service visits.
• Customer-focused and professional attitude.

Responsibilities

• Attend assigned customer service and installation visits.
• Carry required tools, materials, and service documents.
• Collect and return materials from the stock center with proper records.
• Reach customer sites on time and maintain professional conduct.
• Verify warranty/invoice details before providing service.
• Explain product issues and service charges to customers.
• Perform troubleshooting, repairs, and installations efficiently.
• Coordinate with the Service Center for visit updates and closures.
• Maintain accurate service reports and material transaction records.
• Build positive customer relationships and ensure satisfaction.

Skills

Troubleshooting

Communication

Customer service

Education

ITI/Diploma in Electrical, Electronics, or related field

Job description

WhiteLion is shaping the future of intelligent living through minimalist touch panels and seamless home automation systems that put comfort and control at your fingertips. Designed and developed in India, our products are engineered for people who value design simplicity, intuitive tech, and connected experiences.

• Responsive Whitelion touch panels
  
• Scene-based lighting & appliance control
  
• Compatible with smart assistants. Ideal for residential home automation projects, premium builder tie-ups, and lifestyle upgrades
  

Our strength lies in:

Full-stack support — planning to post-install

Trusted among top home automation system suppliers

Preferred by architects, interior designers & real estate developers.

We are recognised among the top home automation systems brands in India — backed by service, scalability, and simplicity.

Job Description

• Attend assigned customer service and installation visits.
  
• Carry required tools, materials, and service documents.
  
• Collect and return materials from the stock center with proper records.
  
• Reach customer sites on time and maintain professional conduct.
  
• Verify warranty/invoice details before providing service.
  
• Explain product issues and service charges to customers.
  
• Perform troubleshooting, repairs, and installations efficiently.
  
• Coordinate with the Service Center for visit updates and closures.
  
• Maintain accurate service reports and material transaction records.
  
• Build positive customer relationships and ensure satisfaction.
  

Requirements

• ITI/Diploma in Electrical, Electronics, or related field.
  
• Basic knowledge of electrical, electronics, and home automation products.
  
• Good troubleshooting and communication skills.
  
• Willingness to travel for field service visits.
  
• Customer-focused and professional attitude.