Customer Relationship Executive

Whitelion Systems Private Limited; Surat; On-site; INR 300,000 - 400,000; Full time

Job summary

Whitelion Systems Private Limited in Surat City, India, is seeking a customer service representative to ensure satisfaction after the installation of home automation systems. The role involves conducting feedback calls, managing customer interactions, and maintaining professional relationships.

The ideal candidate should possess strong listening and problem-solving skills, a customer-first mindset, and a basic understanding of IoT systems. A background in CRM and Excel is also beneficial. Join us in enhancing the customer experience and service quality!

Qualifications

• Strong listening and problem-solving ability.
• Customer-first mindset with empathy.
• Basic understanding of IoT and home automation systems preferred.
• CRM and MS Excel knowledge.
• Good follow-up and coordination skills.

Responsibilities

• Conduct customer feedback calls after installation.
• Verify installation quality and customer understanding.
• Ensure customers are satisfied with the installation.
• Capture customer concerns and maintain communication.
• Record all customer interactions in CRM systems.
• Prepare reports on customer satisfaction.

Skills

Strong listening

Problem-solving ability

Customer-first mindset

Basic understanding of IoT

CRM knowledge

MS Excel knowledge

Good follow-up skills

Coordination skills

Job description

Surat City, India | Posted on 06/25/2026

WhiteLion is shaping the future of intelligent living through minimalist touch panels and seamless home automation systems that put comfort and control at your fingertips. Designed and developed in India, our products are engineered for people who value design simplicity, intuitive tech, and connected experiences.

• Responsive Whitelion touch panels
• Scene-based lighting & appliance control
• Compatible with smart assistants. Ideal for residential home automation projects, premium builder tie-ups, and lifestyle upgrades

Our strengths include:

• Full-stack support — planning to post-install
• Trusted among top home automation system suppliers
• Preferred by architects, interior designers & real estate developers
• Recognised among the top home automation systems brands in India — backed by service, scalability, and simplicity

Job Description

Responsibilities

• Conduct customer feedback calls after installation of Whitelion home automation systems
• Verify installation quality, system functionality, and customer understanding of product usage
• Ensure customers are satisfied with the installation team and overall experience
• Take feedback after service visits and maintenance calls
• Evaluate engineer performance, response time, and issue resolution quality
• Capture customer concerns, recurring issues, or dissatisfaction
• Maintain professional and positive communication with customers
• Guide customers on basic usage of smart home systems, if required
• Build strong and long-term customer relationships
• Identify service gaps and customer complaints
• Escalate critical issues to technical or service teams
• Ensure timely closure of issues with proper follow-ups
• Record all customer interactions and feedback in CRM systems
• Maintain accurate data on installation and service experience
• Prepare daily and weekly reports on customer satisfaction (CSAT)
• Suggest improvements to enhance installation and service quality

Qualifications

• Strong listening and problem-solving ability
• Customer-first mindset with empathy
• Basic understanding of IoT and home automation systems preferred
• CRM and MS Excel knowledge
• Good follow-up and coordination skills