Service Engineer - Pune

WHITELION; Maharashtra; On-site; INR 250,000 - 380,000; Full time

Job summary

WHITELION is seeking a Field Service Technician to join our team in Maharashtra. The role involves visiting customer sites for service and installation, carrying essential tools, and maintaining accurate records.

You will troubleshoot, repair, and install equipment while ensuring customer satisfaction and professional conduct on every visit. The candidate should have ITI/Diploma in Electrical/Electronics or related field, strong communication, and a willingness to travel for field service

Qualifications

• Good troubleshooting and diagnostic skills.
• Strong communication with customers and team members.
• Willingness to travel for on-site field service visits.
• Customer-focused and professional attitude.
• Willing to carry tools and documents as required.

Responsibilities

• Attend assigned customer service and installation visits.
• Carry required tools, materials, and service documents.
• Collect and return materials from the stock center with proper records.
• Reach customer sites on time and maintain professional conduct.
• Verify warranty/invoice details before providing service.
• Explain product issues and service charges to customers.
• Perform troubleshooting, repairs, and installations efficiently.
• Coordinate with the Service Center for visit updates and closures.
• Maintain accurate service reports and material transaction records.
• Build positive customer relationships and ensure satisfaction.

Skills

Troubleshooting skills

Communication skills

Willingness to travel

Education

ITI/Diploma in Electrical/Electronics or related field

Job description

• Attend assigned customer service and installation visits.


• Carry required tools, materials, and service documents.


• Collect and return materials from the stock center with proper records.


• Reach customer sites on time and maintain professional conduct.


• Verify warranty/invoice details before providing service.


• Explain product issues and service charges to customers.


• Perform troubleshooting, repairs, and installations efficiently.


• Coordinate with the Service Center for visit updates and closures.


• Maintain accurate service reports and material transaction records.


• Build positive customer relationships and ensure satisfaction.

Requirements

• Attend assigned customer service and installation visits.


• Carry required tools, materials, and service documents.


• Collect and return materials from the stock center with proper records.


• Reach customer sites on time and maintain professional conduct.


• Verify warranty/invoice details before providing service.


• Explain product issues and service charges to customers.


• Perform troubleshooting, repairs, and installations efficiently.


• Coordinate with the Service Center for visit updates and closures.


• Maintain accurate service reports and material transaction records.


• Build positive customer relationships and ensure satisfaction.

Requirements

• ITI/Diploma in Electrical, Electronics, or related field.


• Basic knowledge of electrical, electronics, and home automation products.


• Good troubleshooting and communication skills.


• Willingness to travel for field service visits.


• Customer-focused and professional attitude.