Service Engineer - Extrusion

Milacron; Ahmedabad District; On-site; INR 550,000 - 750,000; Full time

Job summary

Milacron in Ahmedabad seeks a Service Engineer for Extrusion to deliver on-site service, installation, commissioning and ongoing field support for extrusion machinery. You will troubleshoot issues, coordinate with internal teams, train customers and maintain ISO-compliant records.

The ideal candidate has a Diploma in Mechanical/Electrical/Plastics Engineering with 4-5 years in service of capital equipment, preferably extrusion or injection molding, and will contribute to spare parts sales and

Qualifications

• Diploma in Mechanical, Electrical or Plastics Engineering required.
• 4–5 years of service experience on capital equipment, preferably extrusion or injection molding.

Responsibilities

• Install and commission extrusion lines at customer sites.
• Troubleshoot issues and provide effective solutions.
• Coordinate with inter-department teams to resolve field problems.
• Provide customer training and perform customer care visits (CCV).
• Handle spare parts quotations and coordinate dispatch to customers.
• Maintain ISO-compliant service records and documentation.

Skills

Troubleshooting

Customer training

Inter department coordination

Spare parts upsell

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Plastics Engineering

Job description

Job Description:

Job Description – Service Engineer for Extrusion

Position Summary:

This position shall be responsible as a Service Engineer, catering Service support to Customers of Extrusion machinery of Milacron.

Job responsibility:

• Installation & Commissioning of Extrusion lines at Customer End
• Trouble shooting and provide solution for resolution of customer complaint
• Attend Service Issues over Email, WhatsApp, Phone etc. and keep record of the same.
• Customer training and health check-up visit (CCV-Customer care visit)
• Retention of existing customers by providing timely support
• Inter Departmental Co-ordination to resolve field Issues
• Coordinate for Pre-installation requirement with customer
• Handle extrusion customer required for spares activity like (spares part quotation, inform to customer for material dispatch, field return parts handling etc.)
• Selling of Spare parts to enhance Aftermarket business
• Payment Collection for the Supplied Spares
• Support to Runoff of Extrusion lines as and when required
• Maintain records as per ISO requirement
• Support Sales by giving feedback about customer’s requirement
• Collecting market information about new products and Competitor’s activity Team: Overview of team this role will be a part of Service team and will be based at Ahmedabad.

Education Qualification:

Diploma in Mechanical / Electrical / Plastics Engineering. Experience: 4-5 years of experience in Service of Capital equipment, experience in extrusion machines or Injection molding

Who we are:

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900+ associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.

EEO:

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.