Senior Service Engineer

Milacron, LLC; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Milacron in Pune is seeking a Senior Service Engineer to deliver end-to-end customer support from installation through breakdown and spare parts assistance. You will coordinate pre-installation needs, implement corrective actions, and ensure service quality across the region.

The role involves machine installation/servicing, mould trial support, and customer training on operation and troubleshooting. Strong mechanical/electronics background with 6–8 years in injection moulding is preferred.

Qualifications

• 6 to 8 years in the field of Injection moulding machine and maintenance.
• Diploma holders in Mechanical, Electronics, Plastics or Mechatronic disciplines.

Responsibilities

• Provide end-to-end support to customers from installation to breakdown and spare parts support.
• Coordinate pre-installation requirements with customers.
• Develop and implement corrective/preventive actions for machines and troubleshoot issues.
• Install and service machines in the region.
• Provide training to customers for Machine operation and troubleshooting.
• Submit field return parts for analysis and warranty cost recovery.

Skills

Customer support

Troubleshooting

Training

Spare parts sales

Field service

Education

Diploma in Mechanical

Diploma in Electronics

Diploma in Plastics

Diploma in Mechatronic

Job description

Milacron is looking for a Senior Service Engineer to join our team in the Pune area. In this position, you will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support, and also responsible for the aftermarket sales revenue for the territory.

Work You’ll Do:

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines &Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Basic Qualifications:

• 6 to 8 years in the field of Injection moulding machine and maintenance
• Diploma in Mechanical / Electronics / Plastics / Mechatronic

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