Senior Service Engineer

Milacron; Maharashtra; On-site; INR 500,000 - 700,000; Full time

Job summary

Milacron is looking for a Senior Service Engineer in the Pune area who will provide comprehensive support to customers, covering machine installations, breakdowns, and aftermarket sales. Applicants should have 6 to 8 years' experience in injection molding machine maintenance and hold a relevant diploma.

This position involves ensuring customer satisfaction through effective training, troubleshooting issues, and developing spare parts business, making it integral to our operations in Maharashtra.

Qualifications

• 6 to 8 years in the field of injection moulding machine and maintenance.
• Strong technical skills in troubleshooting and providing solutions.
• Experience in conducting customer training for machine operation.

Responsibilities

• Provide end-to-end support to customers from installation of machines to breakdown calls.
• Coordinate pre-installation requirements with customers.
• Develop and implement corrective/preventive actions for machines.
• Responsible for installation and servicing of all machines in the region.
• Generate spare parts business and develop spare parts recommendation.

Skills

Injection moulding machine maintenance

Problem-solving

Customer service

Technical training

Education

Diploma in Mechanical / Electronics / Plastics / Mechatronics

Job description

Milacron is looking for a Senior Service Engineer to join our team in the Pune area. In this position, you will be responsible for providing end-to-end support to customers from the installations of machines to breakdown and spares support, and also responsible for the aftermarket sales revenue for the territory.

Work You'll Do

• Provide end-to-end support to customers from installation of machines to breakdown calls, machine problems, spare support, training for machine operation, processing problems, etc.
• Coordinate pre-installation requirements with customers.
• Develop and implement corrective/preventive actions for any machine and further ensuring global action of all machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Provide support to customers for mould trials (in-house & on-site) for machine shipment.
• Responsible for assembly of machines & machine operations at customer site.
• Provide training to customers for machine operating & troubleshooting of machine issue.
• Submit field return part to the factory for analysis as well as recover cost of warranty part.
• Release flash for parts failure.
• Ensure customer training and customer care visit.
• Generate spare parts business & develop spare parts recommendation.
• Prepare and submit service report for each machine.
• Maintain software backup/hydraulics circuits & bill of material on service portal.

Basic Qualifications

• 6 to 8 years in the field of injection moulding machine and maintenance.
• Diploma in Mechanical / Electronics / Plastics / Mechatronics.

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.