Engineer - Field Service(Delhi-NCR)

Milacron; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Milacron is seeking a Service Engineer to work from Sonipat, Delhi region, responsible for installation, breakdown support, and preventive maintenance of injection molding machines. The role includes troubleshooting, training customers, and coordinating pre-installation requirements for on-site service.

Ideal candidates hold a diploma/degree in Mechanical/Electronics/Plastics/Mechatronics with 2–4 years in testing/maintenance of injection molding equipment and willingness to travel within the

Qualifications

• Diploma or degree in Mechanical/Electronics/Plastics/Mechatronics with relevant field service exposure.
• 2–4 years of testing/maintenance/service experience on injection molding machines.

Responsibilities

• Provide end-to-end service support from installation to breakdowns and maintenance for injection molding machines.
• Coordinate pre-installation requirements with customers and plan service visits.
• Develop corrective and preventive actions and troubleshoot machine issues.
• Install and service machines at customer sites across the region.
• Support mould trials (in-house and on-site) for machine shipments and performance.
• Assemble machines and ensure proper operation at customer sites.
• Train customers on machine operation and troubleshooting.
• Submit field reports and participate in warranty part cost recovery.
• Release parts when needed and ensure customer care visits occur.
• Identify spare parts opportunities and prepare service reports and BOMs.

Skills

Customer support

Troubleshooting

Field service

Training

Education

Engineering Diploma/Degree

Job description

Position Summary

This position shall be based at Sonipat as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine.

Work You'll Do

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In-house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Team

This role shall be part of the Delhi regional service team-Location Sonipat.

Basic Qualifications

Completed full-time Diploma/Degree in Mechanical / Electronics / Plastics / Mechatronics with 2-4 years' experience in testing/maintenance/service of Injection molding machine.

Who We Are

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900+ associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.

EEO

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.