Service Engineer - B2C

Kinetic Green Energy And Power Solutions; Kolkata, Patna, Delhi, Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kinetic Green Energy And Power Solutions is seeking a skilled Service Engineer to support its 2W EV service operations in Kolkata. You will diagnose and troubleshoot vehicle issues, manage warranty claims, visit dealers for technical support, and coordinate field operations to ensure high-quality service and strong customer satisfaction across the dealer network.

Ideal candidates hold a Diploma or Bachelor's in Mechanical or Electrical Engineering, with 3–7 years of field service experience in

Qualifications

• 3–7 years of experience as a service engineer, preferably in the 2W or EV sector.
• Experience in diagnosing mechanical, electrical, and software issues.
• Proven ability to visit dealers and coordinate field operations.

Responsibilities

• Conduct regular visits to dealers to provide technical assistance and resolve service-related issues
• Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues
• Manage and process warranty claims in coordination with dealers and service centers
• Ensure proper documentation and reporting of warranty issues and resolutions
• Conduct root cause analysis of failed components and liaise with the quality team for corrective actions
• Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations
• Monitor service cases in the field, providing on-the-spot solutions when needed
• Work closely with regional service managers to ensure smooth service operations across the region
• Collaborate with dealers to manage customer escalations and ensure positive service experiences

Skills

Field service

Diagnostics

Warranty management

Education

Diploma or Bachelors degree in Mechanical/Electrical Engineering or related field

Job description

Job Summary:
We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network.

• Conduct regular visits to dealers to provide technical assistance and resolve service-related issues
• Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues
• Manage and process warranty claims in coordination with dealers and service centers
• Ensure proper documentation and reporting of warranty issues and resolutions
• Conduct root cause analysis of failed components and liaise with the quality team for corrective actions
• Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations
• Monitor service cases in the field, providing on-the-spot solutions when needed
• Work closely with regional service managers to ensure smooth service operations across the region
• Collaborate with dealers to manage customer escalations and ensure positive service experiences

Key Requirements:

• Diploma or Bachelors degree in Mechanical/Electrical Engineering or a related field
• 3-7 years of experience as a service engineer, preferably in the 2W or EV sector