Service Engineer

Bright Office Products; Mumbai; Hybrid; INR 508,000 - 608,000; Full time

Job summary

Bright Office Products is seeking a hands-on Technical Service & Sales Engineer to install, service and troubleshoot industrial printers and coding equipment. The role focuses on after-sales service, product demonstrations, and identifying opportunities for printers, cartridges, accessories and service contracts.

The position is based in Fort, Mumbai with field coverage across Mumbai, Thane and Navi Mumbai.

Qualifications

• Hands-on experience servicing printers and coding equipment.
• Willingness to travel regularly within the assigned territory.
• ITI, Diploma or Engineering qualification in Electrical/Electronics/Mechanical/Mechatronics preferred.

Responsibilities

• Install and commission TIJ printers, handheld printers, conveyors and related equipment.
• Diagnose and resolve printing, sensor, encoder, electrical and equipment connectivity issues.
• Configure print layouts, batch numbers, dates, barcodes and other customer printing requirements.
• Train customers on equipment operation, cartridge handling and routine maintenance.
• Provide technical support through site visits, telephone and video calls.
• Conduct preventive maintenance and follow up until service issues are resolved.
• Maintain clear installation reports, service records and customer follow-ups.
• Conduct product demonstrations and printing trials with sales team support.
• Identify customer requirements for ink cartridges, accessories, additional printers and service contracts.
• Coordinate with the sales team and suppliers to resolve technical queries.

Skills

Troubleshooting

Field service

Customer training

Education

ITI/Diploma/Engineering

Tools

TIJ printers

Job description

Technical Service & Sales Engineer Industrial Printers

BOP Solutions is looking for a hands‑on technical professional to install, service and troubleshoot industrial printers and coding equipment.

After‑sales service is the primary responsibility. The engineer will also conduct product demonstrations and identify opportunities for printers, ink cartridges, accessories and service contracts.

Position Details

• Office base: Fort, Mumbai
• Field coverage: Mumbai, Thane, Navi Mumbai and surrounding industrial areas
• Salary: Up to 50,000 per month, depending on relevant experience and technical capability
• Experience: Preferably 1–5 years
• Employment: Full‑time, permanent
• This is a hands‑on field role involving regular customer visits.

Key Responsibilities

• Install and commission TIJ printers, handheld printers, conveyors and related equipment.
• Diagnose and resolve printing, sensor, encoder, electrical and equipment connectivity issues.
• Configure print layouts, batch numbers, dates, barcodes and other customer printing requirements.
• Train customers on equipment operation, cartridge handling and routine maintenance.
• Provide technical support through site visits, telephone and video calls.
• Conduct preventive maintenance and follow up until service issues are resolved.
• Maintain clear installation reports, service records and customer follow‑ups.
• Conduct product demonstrations and printing trials with sales team support.
• Identify customer requirements for ink cartridges, accessories, additional printers and service contracts.
• Coordinate with the sales team and suppliers to resolve technical queries.

Candidate Requirements

• Practical experience servicing printers, coding machines, packaging machinery, automation equipment or industrial electronics.
• Ability to troubleshoot systematically and work independently at customer sites.
• Basic understanding of electrical connections, sensors and mechanical adjustments.
• Clear communication skills and patience when training customers.
• Willingness to travel regularly within the assigned territory.
• ITI, Diploma or Engineering qualification in Electrical, Electronics, Mechanical, Mechatronics or a related discipline preferred.
• TIJ printer experience is an advantage. Candidates with relevant equipment service experience are also welcome.

About the Company

Bright Office Products, operating under the BOP Solutions brand, is based in Fort, Mumbai. We supply Loogal TIJ printers, handheld printers, HP, Rynan and General ink cartridges, conveyors and industrial coding solutions.

We help manufacturers print batch numbers, dates, barcodes and product identification details on products and packaging. Our work includes product selection, demonstrations, installation, customer training and after‑sales support.

Candidates from Dombivli, Ambernath, Vasai and nearby locations are welcome, provided they can meet the role’s travel and office attendance requirements.

Email: [e-mail]
Website: www.bopsolutions.in