Service Engineer

Omni Recruit Private Limited; Lucknow; On-site; INR 400,000 - 700,000; Full time

Job summary

Omni Recruit Private Limited is seeking a Specialist Engineer Service (Production Printing) to manage installation, troubleshooting, and maintenance of high-end laser production printing systems across client sites. You will support customers in Graphic Arts, Copy Shops, and Transactional printing environments, ensuring maximum uptime and excellent service quality.

Travel to customer sites will be required as per service needs.

Qualifications

• Relevant experience in the production printing/printing solutions industry.
• Hands-on expertise in installation and servicing of high-end laser production printers.
• Strong troubleshooting and analytical skills.
• Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows.
• Good communication and customer-handling skills.
• Ability to work independently in a field-service environment.

Responsibilities

• Install, commission, and support high-end production printing machines (colour & mono).
• Perform advanced troubleshooting and resolve complex technical issues.
• Conduct preventive and breakdown maintenance to ensure maximum equipment uptime.
• Support customers in Graphic Arts, Copy Shop, and Transactional printing segments.
• Coordinate with internal teams and OEM technical support when required.
• Maintain accurate service records and adhere to defined SLAs.
• Deliver timely and effective service to enhance customer satisfaction.

Skills

Production printing

Printer servicing

Troubleshooting

Graphic Arts workflows

Field service

Customer communication

Job description

Role Overview:

We are seeking a highly skilled Specialist Engineer Service (Production Printing) to

manage installation, troubleshooting, and maintenance of high-end laser production

printing systems (colour and mono). The role supports customers across Graphic Arts, Copy

Shops, and Transactional printing environments, ensuring optimal performance and

customer satisfaction.

Key Responsibilities:

• Install, commission, and support high-end production printing machines (colour & mono)
• Perform advanced troubleshooting and resolve complex technical issues
• Conduct preventive and breakdown maintenance to ensure maximum equipment uptime
• Support customers in Graphic Arts, Copy Shop, and Transactional printing segments
• Coordinate with internal teams and OEM technical support when required
• Maintain accurate service records and adhere to defined SLAs
• Deliver timely and effective service to enhance customer satisfaction

Key Skills & Competencies:

• Relevant experience in the production printing/printing solutions industry
• Hands‑on expertise in installation and servicing of high‑end laser production printers
• Strong troubleshooting and analytical skills
• Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows
• Good communication and customer‑handling skills
• Ability to work independently in a field‑service environment

Preferred Profile:

• Experience with production printing OEMs or authorised service partners
• Knowledge of both colour and mono production engines
• Willingness to travel as per service and customer requirements

Industry - Production Printing

Thanks & regards,

Team Finjo