Specialist Engineer Service (Production Printing) | FINJO N1349

Omni Recruit; Lucknow; On-site; INR 420,000 - 680,000; Full time

Job summary

Omni Recruit is seeking a Specialist Engineer Service (Production Printing) to manage installation, troubleshooting, and maintenance of high‑end laser production printing systems (colour and mono). You will support customers across Graphic Arts, Copy Shops and Transactional printing environments.

The role demands on‑site installation and servicing, advanced troubleshooting, preventive maintenance, and accurate service reporting.

Qualifications

• Experience in production printing/printing solutions industry
• Hands-on installation and servicing of high-end laser production printers
• Strong troubleshooting and analytical skills
• Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows
• Good communication and customer-handling skills
• Ability to work independently in a field-service environment

Responsibilities

• Install, commission, and support high-end production printing machines (colour & mono)
• Perform advanced troubleshooting and resolve complex technical issues
• Conduct preventive and breakdown maintenance to ensure maximum equipment uptime
• Support customers in Graphic Arts, Copy Shop, and Transactional printing segments
• Coordinate with internal teams and OEM technical support when required
• Maintain accurate service records and adhere to defined SLAs
• Deliver timely and effective service to enhance customer satisfaction

Skills

Production printing experience

Printer installation

Troubleshooting

Graphic Arts workflows

Communication skills

Field-service independence

Job description

Role Overview

We are seeking a highly skilled Specialist Engineer Service (Production Printing) to manage installation, troubleshooting, and maintenance of high-end laser production printing systems (colour and mono). The role supports customers across Graphic Arts, Copy Shops, and Transactional printing environments, ensuring optimal performance and customer satisfaction.

Key Responsibilities

• Install, commission, and support high-end production printing machines (colour & mono)
• Perform advanced troubleshooting and resolve complex technical issues
• Conduct preventive and breakdown maintenance to ensure maximum equipment uptime
• Support customers in Graphic Arts, Copy Shop, and Transactional printing segments
• Coordinate with internal teams and OEM technical support when required
• Maintain accurate service records and adhere to defined SLAs
• Deliver timely and effective service to enhance customer satisfaction

Key Skills & Competencies

• Relevant experience in the production printing/printing solutions industry
• Hands-on expertise in installation and servicing of high-end laser production printers
• Strong troubleshooting and analytical skills
• Exposure to Graphic Arts, Copy Shop, and Transactional printing workflows
• Good communication and customer-handling skills
• Ability to work independently in a field-service environment

Preferred Profile

• Experience with production printing OEMs or authorised service partners
• Knowledge of both colour and mono production engines
• Willingness to travel as per service and customer requirements

Industry - Production Printing