Field Service Engineer

Scantech Laser Pvt Ltd; Thane; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Travel allowances

Company-paid lodging

Job summary

Scantech Laser Pvt Ltd is seeking a Field Service Engineer to install, commission, calibrate laser machines and CNC systems at client sites across India. The role includes diagnosing mechanical, electrical, and software faults, performing preventive maintenance, and offering hands-on training to customers.

You will troubleshoot using diagnostic tools and coordinate with RD/design teams for improvements, while maintaining thorough service documentation and ERP/CRM tickets.

Qualifications

• Diploma or BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.
• 1-5 years of experience in machine servicing / field installation preferred.
• Hands-on skills with electrical panels, drives, sensors, actuators.
• PLC (Siemens / Delta), HMI, basic programming.
• Pneumatics and mechanical assemblies.
• Laser machines (Fiber / UV / CO) - a big advantage.
• Basic troubleshooting on PC-based control software and CNC controller interface.
• Fluent in service documentation, customer interaction, and problem-solving.

Responsibilities

• Install, commission, and calibrate laser machines, CNC systems, and automated production equipment at client sites.
• Perform breakdown analysis and repairs - mechanical, electrical, and software faults.
• Conduct preventive maintenance and AMC services.
• Train customer operators and technicians during machine handover and support visits.
• Ensure proper documentation - service reports, installation checklists, and customer feedback.
• Coordinate with in-house RD and design teams for root cause analysis and technical improvements.
• Maintain a service ticketing system via ERP/CRM for timely task resolution.
• Provide remote support and guidance when on-site service is not required.
• Escalate unresolved issues internally and follow up until closed.

Skills

Electrical panels

Drives

Sensors

Actuators

PLC (Siemens/Delta)

HMI

Programming basics

Pneumatics

Mechanical assemblies

Service documentation

Education

Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering

Tools

ERP/ Service CRM

MS Excel

Document tools (Word/Google Docs)

Diagnostic tools (multimeter, calibration jigs)

Job description

We are looking for a skilled and customer-oriented Field Service Engineer to handle installation, commissioning, preventive maintenance, and breakdown service for our advanced laser machines and automation systems.

This role involves extensive on-site support at customer locations, diagnosing mechanical/electrical/software issues, performing calibration, and ensuring high uptime and customer satisfaction.

Job Type

Employment Type: Full-time

Key Responsibilities

1. Install, commission, and calibrate laser machines, CNC systems, and automated production equipment at client sites.
2. Perform breakdown analysis and repairs - mechanical, electrical, and software faults.
3. Conduct preventive maintenance and AMC (Annual Maintenance Contract) services.
4. Train customer operators and technicians during machine handover and support visits.
5. Ensure proper documentation - service reports, installation checklists, and customer feedback.
6. Coordinate with in-house RD and design teams for root cause analysis and technical improvements.
7. Maintain a service ticketing system via ERP/CRM for timely task resolution.
8. Provide remote support and guidance when on-site service is not required.
9. Escalate unresolved issues internally and follow up until closed.

Tools Software

1. ERP/ Service CRM (for job cards, reports)
2. MS Excel / Word / Google Docs
3. Basic familiarity with diagnostic tools (multimeter, software tools, calibration jigs)

Work Environment Travel

1. 60-70% travel to client locations across India (and sometimes overseas)
2. Travel, lodging, and allowances are company-paid as per policy.
3. Off-site or remote support duty on rotation (for critical customers)

Skills Qualifications

1. Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.
2. 1-5 years of experience in machine servicing / field installation preferred.
3. Hands-on skills with electrical panels, drives, sensors, actuators.
4. PLC (Siemens / Delta), HMI, basic programming.
5. Pneumatics and mechanical assemblies.
6. Laser machines (Fiber / UV / CO) - a big advantage.
7. Basic troubleshooting on PC-based control software and CNC controller interface.
8. Fluent in service documentation, customer interaction, and problem-solving.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.