Service Engineer

SLTL Group - Sahajanand Laser Technology Ltd; Gandhinagar; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading technology firm in Gandhinagar, India, is searching for an experienced service engineer to handle customer inquiries, ensure product performance, and provide training related to Fiber Marking and Welding Machines. The ideal candidate should have strong problem-solving and communication skills. The position offers full-time employment with a focus on customer service and engineering within the machinery manufacturing industry.

Qualifications

• Proven work experience on Fiber Marking Machine or Welding Machine.
• Excellent analytical and problem-solving skills.
• Excellent communication skills both written and verbal.

Responsibilities

• Responds to customer complaints regarding products.
• Evaluates and resolves customer problems effectively.
• Assists in installing equipment at customer sites.
• Analyzes and reviews findings to provide solutions.
• Works alongside technical sales engineers.
• Offers customer training for the product.
• Repairs and maintains equipment as necessary.
• Monitors product performance and provides reports.
• Develops relations with customers and reports issues.
• Makes recommendations based on customer feedback.

Skills

Analytical skills

Problem-solving skills

Communication skills

Tools

Fiber Marking Machine

Welding Machine

Job description

Job Description

• Department: Service
• Experience: 1 to 2 Years

Roles and Responsibilities

• Responds to customer complaints
• Evaluates and resolves problems of the customer
• Assists in installing the equipment
• Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
• Works alongside with technical sales engineers
• Offers customer training for the product
• Repairs, tests and maintains equipment
• Monitors performance of the product
• Provides customers with regular reports and feedback on their service requests
• Develops and maintains relations with customers; reports common complaints of customers to top management to address the situation for future reference
• Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate profile

• Proven Work experience on Fiber Marking Machine, Welding Machine.
• Excellent analytical and problem‑solving skills must be possessed by all service engineers.
• Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Engineering, Customer Service, and Other
• Industries: Machinery Manufacturing, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing