Service Engineer

KMI Business Technologies; Coimbatore District, Bengaluru, Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

KMI Business Technologies is seeking a Service Engineer in Coimbatore District, Tamil Nadu. The role involves installation, repair, and maintenance of office equipment including printers and MFPs. Candidates should have a Bachelor's degree or diploma in Electrical/Mechanical Engineering and at least 3 years of relevant experience.

The position also requires strong customer relationship skills and the ability to lead teams effectively. The role is vital in maintaining high customer satisfaction and achieving service excellence.

Qualifications

• Minimum of 3 years experience in the IT services or office automation industry.
• Exceptional product knowledge and ability to provide effective product demonstrations.
• Demonstrate excellent teamwork and cross-functional collaboration skills.

Responsibilities

• Provide timely installation, repair, and maintenance services for office equipment.
• Monitor and control spare parts consumption to achieve targeted gross margin.
• Lead a team of service engineers if required.
• Generate revenue through consumables sales and annual maintenance contracts.
• Configure MFPs to local area networks and troubleshoot related IT issues.
• Collect client feedback to improve service quality.

Skills

Installation of office equipment

Troubleshooting maintenance of MFPs

Knowledge of colour printing technology

IT skills, CNE, networking skills

Team leadership

Customer relationship management

Education

Bachelor's degree in Electrical/Mechanical Engineering

Diploma in Electrical/Mechanical Engineering

Job description

Role/Job Responsibilities

• Provide timely installation, repair, and preventive maintenance services for office equipment such as printers, laser printers, and multi‑function devices (MFDs) as per customer requirements.
• Monitor and control the consumption of spare parts and consumables (e.g., drums, toners) to achieve the targeted gross margin on a monthly basis.
• Maintain and improve key performance indicators (KPIs) such as response time, downtime, first‑time fix rate, same‑day fix rate, call quality, productivity, gross margin, customer satisfaction, billing revenue, and contract penetration.
• Lead a team of service engineers, if required, and ensure effective coordination and collaboration.
• Generate revenue through consumables sales, annual maintenance contracts (AMCs), contract renewals, and spare parts sales.
• Possess knowledge and expertise in colour printing technology and troubleshooting maintenance of MFPs.
• Configure MFPs to local area networks and single PCs/workstations. Troubleshoot LAN and basic IT issues related to MFPs. (IT skills, CNE, and networking skills preferred)
• Demonstrate exceptional product knowledge and the ability to provide effective product demonstrations for black‑and‑white and colour photocopiers.
• Maintain daily and monthly production data for field‑repairable units (FRUs) and update the service operations records accordingly.
• Collect feedback from clients and seek guidance from seniors to continuously improve service quality and customer satisfaction.
• Collaborate with seniors to plan and implement service standards that align with field and company requirements.
• Develop and maintain strong relationships with customers, dealers, and ensure their satisfaction. Demonstrate excellent teamwork and cross‑functional collaboration skills.

Designation: Service Engineer

Qualification: Bachelor's degree in Electrical/Mechanical Engineering or Diploma in the same, with a minimum 3 years experience in the IT services or office automation industry

Department: Service

Job Location: Chennai, Bangalore, Coimbatore

Experience: Minimum of 3 years